bremer bank download problem (Q Mac)

sneaky112233
sneaky112233 Member ✭✭
errors count: 1

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error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: 280350774282499840
BID: 10949
FI name: Bremer

response:
{
"code" : 200,
"resource" : {
"status" : "UPDATED",
"pollingReference" : "\/institution-logins\/280350774282499840\/poll",
"id" : "280350774282499840",
"clientId" : "82CC9FFD-8BF2-4C3B-A841-DA389FE8C207"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "not.found",
"aggStatus" : "QCS_SERVER_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "The requested resource could not be found."
}
],
"mode" : "UPDATE_CREDENTIALS",
"institutionLoginId" : "280350774282499840",
"isProcessing" : false
}

Comments

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @sneaky112233,

    Thank you for taking the time to report this issue in the Community.

    I do see that you have already submitted logs for four days in a row, thank you for that. Can I have you change your bank password to not include any special characters? If special characters are required, please use punctuation (. , ? !). Once that is done, make sure you can log in to Bremer and then try connecting in your Quicken software again. When you get the error, use the Report errors option in the bottom corner of the error box. This will let you send in new logs and a screenshot of the error you are getting. 

    Thank you for your cooperation with this. A 102 error requires an escalation if it persists for more than 24 hours, and this I what we need in order to move forward with that process for you. Let us know when this is done!



    Quicken Alyssa

  • THEmikehd
    THEmikehd Member ✭✭
    Have you contacted your bank to verify their systems are up?
    Mike - Quicken Deluxe R36.38 Build 27.1.36.38
  • sneaky112233
    sneaky112233 Member ✭✭
    yes I have and I can log into my bank just fine
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @sneaky112233,

    Thank you for the update. Were you able to follow the steps I provided above?


    Quicken Alyssa
  • sneaky112233
    sneaky112233 Member ✭✭
    yes I did all the steps above and still doing the same
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @sneaky112233,

    Thank you for providing that for us! 

    I have had the issue escalated and they are now working toward a resolution. Please watch for any email communication from the escalations team, as they may need more information from you, and this is how they will communicate that. 

    Unfortunately, we do not have an ETA as to when it will be resolved. 



    Quicken Alyssa

  • sneaky112233
    sneaky112233 Member ✭✭
    thanks will keep in touch
  • sneaky112233
    sneaky112233 Member ✭✭
    it did work for me tonight will keep in touch if more problems