bremer bank download problem (Q Mac)

sneaky112233

errors count: 1

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error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: 280350774282499840
BID: 10949
FI name: Bremer

response:
{
"code" : 200,
"resource" : {
"status" : "UPDATED",
"pollingReference" : "\/institution-logins\/280350774282499840\/poll",
"id" : "280350774282499840",
"clientId" : "82CC9FFD-8BF2-4C3B-A841-DA389FE8C207"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "not.found",
"aggStatus" : "QCS_SERVER_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "The requested resource could not be found."
}
],
"mode" : "UPDATE_CREDENTIALS",
"institutionLoginId" : "280350774282499840",
"isProcessing" : false
}

Quicken Alyssa

Hello @sneaky112233,

Thank you for taking the time to report this issue in the Community.

I do see that you have already submitted logs for four days in a row, thank you for that. Can I have you change your bank password to not include any special characters? If special characters are required, please use punctuation (. , ? !). Once that is done, make sure you can log in to Bremer and then try connecting in your Quicken software again. When you get the error, use the Report errors option in the bottom corner of the error box. This will let you send in new logs and a screenshot of the error you are getting. 

Thank you for your cooperation with this. A 102 error requires an escalation if it persists for more than 24 hours, and this I what we need in order to move forward with that process for you. Let us know when this is done!



Quicken Alyssa

THEmikehd

Have you contacted your bank to verify their systems are up?

sneaky112233

yes I have and I can log into my bank just fine

Quicken Alyssa

Hello @sneaky112233,

Thank you for the update. Were you able to follow the steps I provided above?


Quicken Alyssa

sneaky112233

yes I did all the steps above and still doing the same

Quicken Alyssa

Hello @sneaky112233,

Thank you for providing that for us! 

I have had the issue escalated and they are now working toward a resolution. Please watch for any email communication from the escalations team, as they may need more information from you, and this is how they will communicate that. 

Unfortunately, we do not have an ETA as to when it will be resolved. 



Quicken Alyssa

sneaky112233

thanks will keep in touch

sneaky112233

it did work for me tonight will keep in touch if more problems