Cannot access Investors Bank via Mobile App or online via Edge

Earl Zier

Continuing problem for over a year. I can access Investors bank Via Quicken Deluxe with no problem, but my accounts on the app show a need to fix. I put in all of the requested info but the app will not connect. The same is true when I access Quicken online using a web browser. The is no problem with credit card accounts. Frustrating.

Quicken Alyssa

Hello @Earl Zier,

Thank you for taking the time to visit the Community to report the issues you are having, though I apologize that you are experiencing this. 

Can I have you try resetting your cloud data? You can do this by going to Edit>Preferences>Mobile & Web>Reset your cloud data. 

Once this is done you can open the mobile app or the web browser and sign in to see if it still displays errors. In the case that you do get an error, please take note of what it is so you can provide it here. 

Let us know when this is done, looking forward to hearing back from you on this. Thank you.



Quicken Alyssa