Mobile app will not take picture, no access to library.

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With windows 11, while resetting date, quicken crashes...
The data is erased and then the program crashes. I did a super validation; the file is fine.

App does not bring up camera or library...
In addition, the camera and library links in the mobile app do not work. I reinstalled the app and checked the permissions. The camera will not come up, nor the library. Pc and One Plus 8, android. Windows 11
Tagged:

Windows Mobile and Web Apps

Comments

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Paul H. Borisoff, 

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. I would recommend submitting a bug report. You can do this by selecting Help >Report a problem. Just to clarify this will not yield a quick fix but it will give our teams a better understanding of the issue. Again we apologize for the inconvenience. 

    -Quicken Paloma 
  • schwoeg
    schwoeg Member
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    I'm having the same problem. I have the new Pixel 6 with android 12. My Pixel 4 phone with Android 12 worked fine .
  • schwoeg
    schwoeg Member
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    I uninstalled my Quicken app and reinstalled it and I gave my phone permission for the camera & files. Still not opening my camera or files but it does open PDF files. There has to be a app software problem. The Quicken app is the only one on my phone I'm having problems with. My phone is a Pixel 6 Pro running Android 12.

    Quicken folks need help with this problem!!!
  • schwoeg
    schwoeg Member
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    Paul,
    Thanks for the update.
    I'm scanning my attachments as a PDF and attaching that way. My PDF selection works.
  • BobNash
    BobNash Member
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    I'm having the same issue. Pixel 3a with android 12. When I try to attach to a transaction the library and the camera bring up the keyboard - not the camera or the library - so I can't attach that way. PDF attachment does open up. Will monitor for any fixes that are proposed
  • TimRaines
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    I am having the same issue for weeks now. Cannot submit a bug report. Infuriating!
This discussion has been closed.