Transaction downloads from CIT Bank

Just recently my transactions from CIT Bank have not been automatically downloading. I have tried to reset the connection but I keep getting an error message saying contact Quicken support. However; hold times on Quicken support are lengthy. Any suggestions?

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @stowelarry

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. I took a look into your account but could not find an error. Could you please try a test file? Before starting the process make sure you have a backup of your current file. 

    To do this first select File >New >Start from scratch. Once the test file has been created please add your CIT bank account(s) only

    When you have a moment please attempt the steps above and let us know how it goes! If you come across any error codes or messages please be specific as to what those are. 

    Thank you!

    -Quicken Paloma
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