Transaction downloads from CIT Bank

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stowelarry
stowelarry Member ✭
in Errors and Troubleshooting (Mac)
Just recently my transactions from CIT Bank have not been automatically downloading. I have tried to reset the connection but I keep getting an error message saying contact Quicken support. However; hold times on Quicken support are lengthy. Any suggestions?

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @stowelarry, 

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. I took a look into your account but could not find an error. Could you please try a test file? Before starting the process make sure you have a backup of your current file. 

    To do this first select File >New >Start from scratch. Once the test file has been created please add your CIT bank account(s) only. 

    When you have a moment please attempt the steps above and let us know how it goes! If you come across any error codes or messages please be specific as to what those are. 

    Thank you!

    -Quicken Paloma
  • Jon4
    Jon4 Member ✭✭
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    Could it be this issue?

    https://community.quicken.com/discussion/7901787/cit-bank
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