CC-502 LGE Community Credit Union

drcrunk

Hi,

I have been getting a CC-502 for about 4 days now when trying to update my account. I have tried resetting the account and even deactivating online account access. It still gives me the CC-502. I have looked online in Quicken support, but everything related to this says they blame the bank for a maintenance window. If it was a maintenance window then my online back would have alerted me and there is no alert. Please give the solution to this error so I may get my transactions.

Thank you

UKR

Please read and follow instructions here: https://www.quicken.com/support/error-when-updating-accounts-cc-502

Sherlock

Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

Otherwise, you may want to review: https://www.quicken.com/support/error-when-updating-accounts-cc-502

Quicken Alyssa

Hello @drcrunk,

Thank you for coming to the Community to report the issues you are having, though I do apologize that you are experiencing this.

Does your bank password contain special characters? If so, can I have you change it? Please change it to either not include special characters, or use punctuation (, . ? !) if special characters are needed. 

Once that is done, try connecting to LGE Community Credit Union through Quicken again. If you are still getting a CC-502 error, you can then go to Help>Report a Problem. From there you can describe your issue and leave the logs attached so you can send those over to Quicken as well. 

Do let us know when this is done so we can proceed with an escalation if needed, thank you!



Quicken Alyssa