Error CC-502 for Connexus Credit Union

ChuckTB

I get error CC-502 when I try to use the "add accounts" command to add Connexus Credit Union accounts (www.connexuscu.org). My password and username are correct. This has been occurring for at least 3 days. I can log into Connexus using a web browser.

How do I fix this?

Sherlock

Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

Otherwise, you may want to review: https://www.quicken.com/support/error-when-updating-accounts-cc-502

yomanjm1

ChuckTB - I am having the same problem for the same amount of time you have. Connexus told me that there are multiple reports of this and the cause is from Quicken's end.

Quicken Paloma

Hello @Everyone, 

Thank you for reaching out to the Quicken Community. This is a known issue and our teams are currently working on a solution. We apologize for the inconvenience and appreciate your patience greatly. 

For information and updates as they become available please visit the link below. Be sure to bookmark the alert! 

https://community.quicken.com/discussion/7903328/new-12-9-21-cc-502-102-error-returned-for-multiple-credit-unions#latest

-Quicken Paloma

StraightG

Quicken, you have indicated that this is resolved and perhaps the CC-502/102 error is resolved but for Connexus CU I am getting error CC-800. I have tried your recommended de-activate/activate procedure and it did not work, in fact it zeroed out the balances on my accounts both in the "online blanance " and the "ending balance".

yomanjm1

Hello StraightG, I am not currently having any issue with my Connexus accounts. I did a quick search for your CC-800 and found this link below. Hope this helps:

https://www.quicken.com/support/error-message-when-updating-accounts-cc-800

StraightG

Thank you for responding. Strange that yours are working but mine are not. I had already tried the procedure in the link you provided. Also chatted with support and they had me do a couple thing which also did not work. I was told they would escalate and that I should check back in 24 hours.