Greenstate CU sync error since updating to Macos 11.6 Version 6.4.5 (Build 604.41859.100)

IAHawk

I get an Institution Login Sync Error, Error code: BID = 64065 whenever I attempt to update my Greenstate CU  credit card account.  I have verified my credentials by logging into the CU site directly and gone through the steps foe reconnecting the account. I'm running macOS version 11.6 on a MacB00k Air

yakiman3

@IAHawk --- I'm having this issue too. Were you able to get past this? I tried this article for help, but it didn't seem to work. https://www.quicken.com/support/error-quicken-mac-attempt-download-institution-has-failed-2001-parameters-provided-api-are

IAHawk

No, I have not been able to get past it and I have not tried the workaround you suggested.  I'm a little leery of it because i'm afraid it'll be like starting over anew with the account and I don't relish the idea of recategorizing a few thousand transactions.  I have not been able to get a response from the Quicken Chat line.  It says they're open everyday and the wait time is 6 minutes, but ...  Thanks for your question and suggestion.  Are you a Greenstate CU customer too.

Quicken Alyssa

Hello @IAHawk & @yakiman3,

Thank you for coming to the Community to report the issues you are having, though I apologize that you are experiencing this. 

Can I have you both rest your cloud data? Anytime I see a sync issue, that is the first thing I do in an attempt to resolve the issue. 

To do this;
1. Go to Quicken and select Preferences from the menu options.
2. Click on the Connected Services tab and then click Reset.

Let us know if this resolves your issue, or if any other errors come up once the sync error is resolved. Thank you!



Quicken Alyssa

yakiman3

@quicken Alyssa---I tried the above but it did not help.

IAHawk

I just tried your suggestion and it did not resolve the problem.

Quicken Alyssa

Hello again,

Thank you for trying the suggestion and updating the discussion with your results.

Do either of you have a VPN? If so, try disabling it and then updating the account in Quicken. You can also check for Firewalls or Anti-Virus.

Do let us know if this helps.



Quicken Alyssa

IAHawk

I enabled Quicken connections through the MacOS Firewall, turned off my VPN, and suspended virus scanning for Qucken.  It did not resolve the problem.  I firmly believe this is connected to the latest update to Quicken for the Mac.  It occurred the first time I update my accounts after  installing that upodate.

Quicken Alyssa

@IAHawk,

Thank you for the update!

Please go to Help>Report a problem from within your software. You can provide a brief description and send the log files over so I can review them for you. 

Do let me know once this is done and I will take a deeper look, thanks.



Quicken Alyssa

IAHawk

To yakiman3 and Quicken Alyssa,

I called the Quicken Help Line today and he resolved the problem.  In fact, he told me he had just helped another Greenstate user with the exact same problem.  Here's what he had me do:  1) Disconnect the account (which I had done earlier). 2) Go to Settings for that account, select Dowloads and then select Connect Account.  Here is where he changed what I had done before 3) instead of selecting GreenState CU (the GreenStateMC site), he had me select the GreenState Credit Union site. 4.  It took a few minutes, but all of my Greenstate accounts appeared with my corresponding Quicken accounts and an option/action box selection  for each one.  He had me select the ignore option for the banking accounts, but for the credit card account we used the LINK option and hit enter.  It connected the two and downloaded new transaction plus downloading a few older duplicate transactions which I have deleted.

I guess the key was that going through the banking accounts site where it accepted my credentials by passing the problem with the other site not accepting my credentials.  Anyway, I'm back online.

He did mention several times that they've had a rash of problems with GreenState.

Thank you both for your concern and suggestions.  This solution is consistent with yakiman3's suggestion early on although I would not have though of using the banking site instead of the credit card site to reconnect.

Thanks again

yakiman3

@IAHawk I tried that earlier in the week when I was getting creative to solve the problem, but it only showed checking and savings. I did it again today and the Credit Card showed up. Thanks for the collaboration, y'all!

IAHawk

Welcome