Financial Partners CU CC-502 error

ajpatel2000
ajpatel2000 Quicken Windows Subscription Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
Anyone getting CC-502 error when trying to download transactions for Financial Partners Credit Union

Comments

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @ajpatel2000, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To clarify, we are aware of users receiving error CC-502 with several credit unions. While your bank may not be on the list as of now, it could very well be correlated.

    To further assist our investigation, could you please submit a bug report? You can do this by selecting Help >Report a problem. 

    In addition, I would recommend bookmarking the post linked below of the alert to receive updates and more information as it becomes available. 

    https://community.quicken.com/discussion/7903328/new-12-9-21-cc-502-102-error-returned-for-multiple-credit-unions#latest

    Hope this provides clarity. 

    -Quicken Paloma
  • FPCU Brian
    FPCU Brian I do not have Quicken yet Member
    Hello @ajpatel2000 , this is Brian from Financial Partners. We're sorry for that you encountered this issue. The CC-502 error is typically received when our systems are unavailable, usually for maintenance. Please try your download again. You may find this article to be helpful: https://www.quicken.com/support/error-when-updating-accounts-cc-502

    Hopefully you are no longer receiving the error. If you continue to get it, please reach out to us at 800.950.7328 and we will investigate further.
  • w_mcclure
    w_mcclure Quicken Windows Subscription Member
    Also receiving this same error, as of 12 Dec. This error has been appearing for several days. Can log in directly to FPCU, but the synch with Quicken is not happening, and has not linked successfully for several days.
  • w_mcclure
    w_mcclure Quicken Windows Subscription Member
    Electronic connection between Quicken and FPCU appears to have been restored. However, all the established linkages between specific accounts in Quicken and FPCU have been broken. Each account linkage needs to be rebuilt. Initial pass at restoring the links for our family accounts has destroyed all the data in the accounts -- seriously not good. Fortunately there was a backup from yesterday, but there does not appear to be an easy way to restablish the linkages. This is also not good, but not catastrophic. Just is going to require what appears to be several hours of work.
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