Update faild to install

floydedick

I get the message " The process cannot access the 'C::\ProgramData\quicken\inet\common]patch\quickenpatch\w3416\base/RPMMig gration\Migrationtool.exe' because it is being used by another process.
I have reinstalled twice and get the same message.
Please advise. I have no idea what the "other process" is.

UKR

Are you using TrendMicro Antivirus?
If so, please temporarily disable AV, run the update and then reenable AV.
Contact TrendMicro Support to ask for a solution to this problem.

UKR

Are you using TrendMicro Antivirus?
If so, please temporarily disable AV, run the update and then reenable AV.
Contact TrendMicro Support to ask for a solution to this problem.

floydedick

Thank you, I will try it

floydedick

I tried to disable my trend micro and I think I did
but it didn't help.. However, I used my quicken original cd
and reinstalled it and I think the updates worked during the installation.
At least the screen did not say that I had any more updates.

Quicken Jade

Hi @floydedick, I apologize for the inconvenience on this issue. Trend micro can disrupt your updates, you can go to help > and check for updates to see if you are on the latest version now! If you are not or have any issues installing in the future you can try and manually update from our mondo patch, here is the link https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

floydedick

Unfortunately. When I use help to check for updates, a window pops up and says “Unknown Error” how do I make sure trendmicro is disabled?