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One Step Update is broken (passwords missing)

dave344

One Step Update was working fine until this morning. I tied to do an update and the "One Step Update Setting" dialog prompted me to input passwords for all 9 accounts. Previously these passwords were stored in Quicken vault and I was never prompted for them. But today I manually re-entered them and attempted to update but then got a message that I still needed to input passwords for some of the accounts. Even though I had input a password into the textbox for each account in the dialog box prompt, it still said: "To continue enter passwords for the following institutions" every time I hit "Apply." As a result, I cannot perform an update of all accounts.

I can successfully do an update of one of the individual accounts that was not flagged as missing a password. However, the update is performed as if it is a firsttime update for a new account, i.e., it goes back many months to retrieve hundreds of transactions that have already been downloaded into Quicken.

I assume this all has something to do with the R36.54 update that automatically implemented this morning. Is there a fix?

I am using Quicken Premier version R36.54 v 27.1.36.54 on Windows 10.

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dave344

Here is an image that better illustrates the problem. As you can see, I am being prompted to input passwords for two accounts for which I have clearly already entered passwords. However, Quicken fails to recognize my inputs and will not let me proceed with either the "Apply" or the "Update" options.

QuickenPasswordPrompt 2.jpg

dave344

The problem was partially resolved by deactivating and reactivating the Online Services for each account. However, some transactions from yesterday are missing and I have 3 accounts that are reporting a OL-362-A error ("Your financial institution has downloaded data for an account that does not exist in you Quicken data file.") These OL-362-A errors persist even after deactivating and reactivating the affected accounts. Some of the posts on this forum indicate the OL-362-A errors will resolve on their own, usually within 24 hours.

So I am hopeful the problem will be resolved by tomorrow. But I am curious if others experienced a problem with their Updates after this morning's upgrade. Or whether the problem was unique to me.

catdancer103

I am experiencing the same issue with passwords. Only two of my accounts update, and brought in entries for the entire year (a MESS!), which I can delete, but if it's just going to happen again, I'll wait until it's fixed. Kind of important to have year end accuracy for decision making. Did you ever find a solution?

Quicken Jared

dave344 said:

The problem was partially resolved by deactivating and reactivating the Online Services for each account. However, some transactions from yesterday are missing and I have 3 accounts that are reporting a OL-362-A error ("Your financial institution has downloaded data for an account that does not exist in you Quicken data file.") These OL-362-A errors persist even after deactivating and reactivating the affected accounts. Some of the posts on this forum indicate the OL-362-A errors will resolve on their own, usually within 24 hours.

So I am hopeful the problem will be resolved by tomorrow. But I am curious if others experienced a problem with their Updates after this morning's upgrade. Or whether the problem was unique to me.

Hello dave344,

I know that the OL-362 error message can be distressing, but it sounds as though the transactions are appearing normally, is that correct? I also was wondering whether or not you had accepted the transactions when deactivating online services.

Thanks,

Quicken Jared