Can't download transactions from Wells Farg Bank for the past three days

I have been downloading all of my transactions from Wells Fargo bank forever. Lately, the Quicken program goes through the motions but no data is retrieved. I am at a loss. I have no idea why this is happening.

Answers

  • Chrispy75
    Chrispy75 Member ✭✭
    > @Chrispy75 said:
    > I have been downloading all of my transactions from Wells Fargo bank forever. Lately, the Quicken program goes through the motions but no data is retrieved. I am at a loss. I have no idea why this is happening.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Chrispy75

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, what connection method are you using? Are you getting any error codes or messages? Is this only occurring in one account or multiple? 

    Please elaborate so that we may provide the proper guidance. 

    -Quicken Paloma
  • sam28
    sam28 Member ✭✭
    I have same issue WELLS FARGO
    USING DIRECT CONNECT
    ERROR --OL-393-A
  • sam28
    sam28 Member ✭✭
    PS ONLY ERROR IS WITH WELLS FARGO
  • GermanBlueRam
    GermanBlueRam Member ✭✭✭
    Same here (DC). Have not tried possible solutions just yet. The download worked fine for me on Saturday but not Sunday.
    Quicken for Windows subscription. Quicken user since 1990.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    edited December 2021
    Hello @Sam28 and @GermanBlueRam,

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue with updating your account(s). Since you are using Direct Connect method there is very little troubleshooting to be done. This method uses the bank's servers to obtain download your transactions into Quicken and we do not have access to the bank servers.

    For more information and some troubleshooting steps please visit the Help Article linked below. 

    https://www.quicken.com/support/message-when-using-quicken-online-services-ol-393

    Please let us know how it goes and of any other questions or concerns. 

    -Quicken Paloma
  • pmrose
    pmrose Member
    I am having the same challenge
  • Bob.
    Bob. Member ✭✭✭✭
    Me as well. Must be Wells side and hard to get their attention. Especially on a Sunday. But they do have people that speak Quicken if you can get to that team.
  • Jnic
    Jnic Member ✭✭
    Add Me to the list. Started over the weekend and get an OL393 error
  • Don Awalt
    Don Awalt Member ✭✭✭✭
    I am having the OL-393 error on my accounts at WF too, but on my Mom's account there (separate data file, everything works fine. So it appears to be an account by account issue.
  • dlipetz
    dlipetz Member ✭✭
    edited December 2021
    Same error here. OL-393-A
  • Same error here. OL-393-A
  • dmsample
    dmsample Member ✭✭
    I am having the same problem - Error Code OL-393-A on all my Wells Fargo accounts. It started on Saturday. If I cannot download tomorrow, I'm planning to call Wells Fargo to find out what's going on.
  • Bob.
    Bob. Member ✭✭✭✭

    Quicken is aware. Seems not just Wells. And Wells has become near impossible to reach! SO posted at their help account on Twitter. Hopefully it helps.

  • Hi all, 

    Thank you for reaching out to the community, I am sorry that you are experiencing this issue.

    We are currently experiencing some issues in regards to Online Banking with PNC and a few other banks. Feel free to bookmark this discussion that I have linked in order to be able to stay up to date with the latest alerts regarding this issue.

    https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest

    Thank you for your continued support and patience as we work towards a resolution.
    Quicken Jasmine
    -Quicken Jasmine
  • Bob.
    Bob. Member ✭✭✭✭
    The error is coming up much more quickly now. Somehow I see this as a good thing. Before maybe 30-40 seconds. Now 5-10 perhaps. So fingers crossed I can pay bills today!
  • mpbundy
    mpbundy Member ✭✭
    I am having the same issue for the past two days OL-393-A.
  • Bob.
    Bob. Member ✭✭✭✭
    Wells just worked for me twice. Going to try to pay a bill :)
  • mpbundy
    mpbundy Member ✭✭
    Hallelujah! WF just worked for me as well.
  • Don Awalt
    Don Awalt Member ✭✭✭✭
    Worked for me too! Thanks for posting @mpbundy!
  • dmsample
    dmsample Member ✭✭
    Update 12/21/21: Was able to update my Wells Fargo accounts by going into one of the accounts / Settings / Update. However, the same error code showed up when the early morning update ran. We'll see tomorrow.
  • GermanBlueRam
    GermanBlueRam Member ✭✭✭
    This was just a one day issue for me.  Wells Fargo resolved whatever it was doing on its end and my downloads were working normally on Monday morning.   This was a pretty rare occurrence for me.  WF has been quite reliable over time.  
    Quicken for Windows subscription. Quicken user since 1990.
  • dmsample
    dmsample Member ✭✭
    Update 12/23/21: Seems like the issue is resolved.
This discussion has been closed.