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Quicken keeps asking for a Quicken ID but the dialog box ID blank

Richard Young

Quicken stopped working and is now asking for a Quicken ID every time I start Quicken, but the dialog box is blank-white. When I close the Quicken ID dialog box, the entire quicken window is greyed out and is non-responsive. I have to use task manager to end the Quicken task. I tried ctrl+shift to start Quicken, as suggest on Dec 15, but I receive a warning that Quicken does not support Run As Administrator. How can I start Quicken and open my data file.

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Richard Young

I did some digging and found a reference that said to start Quicken with just the ctrl key and NOT ctrl+shift. That worked to start Quicken with only the File and Edit options, without opening a data file. I created a test file and then opened my data file. Everything seems to be working.

Quicken Jade

Hello @Richard Young, I'm sorry to hear that you were experiencing this issue but glad to know you found a resolution to this. Thank you for posting an update and contributing to our community!

Richard Young

Why does this happen? Is there something I can do to prevent the ID query and the blank dialog box? It seems to happen out of the blue. Before I encountered the ID query this time, I received a message that the Quicken servers were not available, wait a few minutes and try again.

Quicken Jade

Hi @Richard Young, usually this can happen if you update Quicken, or restore from a backup. The Quicken servers unavailable message is usually because you aren't signed in, if you see that again go to Edit > preferences > sign in as a different user > sign out. Then it should allow you to sign back in without the blank dialog box. I hope this helps!

dlbfsa

I am having the same problem but I cannot find the "solutions" that people are referring too??? I only see 2 or 3 comments and they are all "I'm glad you found a solution"? How am I supposed to find it if the other comments that are actually useful don't show up????

Greg_the_Geek

ONGOING 12/29/21 Unable to Communicate with Quicken Cloud — Quicken

Richard Young

Wrong reference

Richard Young

Richard Young said:

I did some digging and found a reference that said to start Quicken with just the ctrl key and NOT ctrl+shift. That worked to start Quicken with only the File and Edit options, without opening a data file. I created a test file and then opened my data file. Everything seems to be working.

@ dlbfsa This worked for me ( ctrl NOT ctrl+shift ) . Easy and clean.