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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
Quicken keeps asking me to reauthorize my Capital One accounts
EsteroCanuck
I see many others have the same issue. When is Quicken going to fix this? This is frustrating. It's been going on for weeks
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Accepted answers
Quicken September
Hi,
@EsteroCanuck
Thank you for visiting the Community with your question. This is a known issue and typically is resolved through
completely disconnecting and reconnecting
your Capital One accounts. The steps to do this are as follows:
First, before you perform this step, I strongly advise that you
Save a Backup.
(You can do this by navigating to
File>Copy or Backup File>Complete Backup
.)
Please navigate to
Tools > Account List > Edit
(next to the account)
> Online Services
and
Deactivate
(Repeat with all accounts you have with this bank.)
Click
OK
in the account details box after each of the accounts has been deactivated.
When you have finished deactivating all accounts you can click Add Account in the bottom right corner of the Account List.
In the bank list, find your Financial Institution (in this case, Capital One Card Services) and continue.
An authorization page should appear - Input your credentials and then follow the prompts.
Note: Make sure that when your account(s) pull(s) up that you
LINK
them instead of
ADD,
otherwise you’ll end up with duplicate accounts.
Once you have tried this, please update us with the results so that we may assist you further. If you have any other questions, please reach out as we are always happy to help. Thank you!
-Quicken September
All comments
Quicken September
Hi,
@EsteroCanuck
Thank you for visiting the Community with your question. This is a known issue and typically is resolved through
completely disconnecting and reconnecting
your Capital One accounts. The steps to do this are as follows:
First, before you perform this step, I strongly advise that you
Save a Backup.
(You can do this by navigating to
File>Copy or Backup File>Complete Backup
.)
Please navigate to
Tools > Account List > Edit
(next to the account)
> Online Services
and
Deactivate
(Repeat with all accounts you have with this bank.)
Click
OK
in the account details box after each of the accounts has been deactivated.
When you have finished deactivating all accounts you can click Add Account in the bottom right corner of the Account List.
In the bank list, find your Financial Institution (in this case, Capital One Card Services) and continue.
An authorization page should appear - Input your credentials and then follow the prompts.
Note: Make sure that when your account(s) pull(s) up that you
LINK
them instead of
ADD,
otherwise you’ll end up with duplicate accounts.
Once you have tried this, please update us with the results so that we may assist you further. If you have any other questions, please reach out as we are always happy to help. Thank you!
-Quicken September
EsteroCanuck
This procedure worked. Thank you very much.
Quicken September
Hello,
@EsteroCanuck
!
Thank you for taking the time to reach back out to the Community with your update! I am happy to hear that your issue has been resolved. If you ever have any further questions or you are in need of additional support, please reach back out to us as we are always happy to help. Thank you!
-Quicken September
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