problem syncing one attachment

Gerald Avery
Gerald Avery Quicken Mac Subscription Member
edited January 2022 in Errors and Troubleshooting (Mac)
how to fix this?

Answers

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    I'm pretty sure the HEIC format is not supported for syncing to Quicken Cloud, because HEIC is not generally supported by Windows. Try opening the image in Preview, and save it in .jpg format (Click File > Export in the menu bar and select JPG). Remove the HEI file you previously attached, and attach the JPG file. I think this should solve the problem.
    Quicken Mac Subscription • Quicken user since 1993
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