Bank transactions from Baxter Credit Union not downloading into Quicken

I have been using Quicken to download and reconcile all my accounts with the Baxter Credit Union for many years and it was working fine until a few days ago. Now whenever I try to do the one step update, it says it working and it finishes just fine, but no transactions are downloaded. I have tried validating the file and deactivating/reactivating an account that I know has had transactions post in the past few days. I have also tried resetting the account in online services and I have closed/reopened my Quicken file. Has anyone else ever had this problem with their accounts? I do not receive any error code and I when the one step update is complete it says that all accounts were updated but there were 0 new transactions.

Comments

  • TheWilsons
    TheWilsons Member ✭✭
    I am having the same problem with BCU transactions not downloading.
  • gregory13
    gregory13 Member ✭✭
    I'm having the same issue. I contacted Quicken earlier and they submitted an escalation ticket. I also contacted BCU and they response with the following:

    "We are truly sorry for any inconvenience this is causing. Our team is aware of the issue with Quicken and we have had several other members experiencing the same issue. There was an escalation ticket submitted earlier today to attempt to resolve the issue as quickly as possible. Unfortunately, we have not been provided with a time frame on when the issue will be resolved."

    Hopefully between Quicken and BCU both submitting "escalation tickets" this will be resolved soon!
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    edited December 2021
    Hello @gregory13

    Thank you for reaching out to the Quicken Community. Pardon the inconvenience caused by this issue. While the issue is being worked on if you have any other questions or concerns please let us know!

    We appreciate your patience!

    -Quicken Paloma
  • For the record, I'm having the exact same issue with BCU. My last successful one-step update with transactions was on 12/21/21. Similar to mbossle I've had several new transactions in BCU but not downloading to Quicken. So happy to have the Quicken Community to share these issues and get quick resolution! I will be following this thread.
  • jmnb
    jmnb Member ✭✭
    I am also having this problem with my BCU accounts. The one step update completes with no error messages. I know for fact that there are new transactions but no transactions get downloaded. However, the online balance shown at the bottom of the register gets updated and is accurate.
  • Hi Quicken Paloma, is there any update to this issue?
  • gregory13
    gregory13 Member ✭✭
    When I opened Quicken today it had an update for install. After installing the update my BCU transactions are once again downloading (for now).
  • Thanks gregory13!
This discussion has been closed.