Why is my link to the Chat option not working on Google Chrome?

GuelphNana

My links are not working for Phone or Chat

Boatnmaniac

The most common cause for this is browser pop up blockers.  Check your browser's Internet Options and any browser add-ons that have a pop up blocker feature (such as, Ad Block, Popup Blocker Ultimate, Privacy Badger, a VPN service, etc.) and either white list Quicken.com or turn the pop up blocker(s) off.

GuelphNana

I had turned off Malwarebytes and UBlock but the link still did not work. Any other thoughts?

garysmith87

Use a different browser, such as Edge.

Boatnmaniac

GuelphNana said:

I had turned off Malwarebytes and UBlock but the link still did not work. Any other thoughts?

What about your Chrome Internet options settings?  Did you check to see if it is set to block pop ups?

If it is not set to block pop ups, then I agree with @garysmith87 ...try a different browser.  I do sometimes find that for whatever reason sometimes a site does not play well with one browser and switching to another resolves the accessibility issue.

But if it is set to block pop ups, then whitelist it or turn it off and try, again.

GuelphNana

I am going to try Edge and see what happens there. Thanks so much, folks!

GuelphNana

I finally had a Chat on Quicken by using MS Edge. Thanks!

Quicken Jasmine

Hi @GuelphNana,

Thank you for contacting the community and for your responses to the other users. We are happy to hear that you were able to access chat by using a different browser. 

If you have any further questions or concerns, please do not hesitate to reach out. 

Thank you, 
Quicken Jasmine