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Bill payment has failed - Chase credit card

richard13

Hello. I have been using Quicken Bill Pay (Quick Pay) for my Chase credit card bills for a while now. I noticed that recently I am not getting all my bills downloaded and have to either Refresh or Remove Online biller and re-add.

This happened again yesterday with one of my Chase credit cards. Went through the usual "jiggle the handle" process and finally got my bill downloaded. I then sent a payment via Quick Pay.

Later in the day, I got an email from Quicken:

"Your payment was canceled because Chase requires that you enter a new one-time code verification. Please try your payment again and enter the one-time verification code."

But I had just done this in Quicken earlier in the day.

On the Chase site I even removed and re-added the external account that funds are coming from but it didn't make a difference.

I tried twice more but got the same results.

Is there anything I can do to fix this?

Thanks!

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Comments

UKR

About your Bill Manager / Quick Pay / Check Pay issues

My 2cents' worth, if I may:

I don't use Bill Pay services or Bill Manager at all, neither the one from Quicken nor the one offered by my bank. Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, APS, whatever the biller calls it. Using the biller's website, I authorized the biller to electronically debit each payment directly from my checking or credit card account on due date. Now I can sit back, relax and wait for it to happen. Instead of having to wrestle with making payment on time I let the biller do all the work.

When I get notified of a new statement having arrived, usually by email, all I have to do in Quicken is to run a regular scheduled reminder to record the transaction. Haven't missed a payment in many years.

I recommend you do the same instead of fighting the Bill Manager windmill, missing payments and getting slapped with penalty interest rates and fees.

richard13

UKR said:

About your Bill Manager / Quick Pay / Check Pay issues

My 2cents' worth, if I may:

I don't use Bill Pay services or Bill Manager at all, neither the one from Quicken nor the one offered by my bank. Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, APS, whatever the biller calls it. Using the biller's website, I authorized the biller to electronically debit each payment directly from my checking or credit card account on due date. Now I can sit back, relax and wait for it to happen. Instead of having to wrestle with making payment on time I let the biller do all the work.

When I get notified of a new statement having arrived, usually by email, all I have to do in Quicken is to run a regular scheduled reminder to record the transaction. Haven't missed a payment in many years.

I recommend you do the same instead of fighting the Bill Manager windmill, missing payments and getting slapped with penalty interest rates and fees.

I have considered automatic payments in the past but always came up with "what if..." scenarios that kept me from doing so. But what you said here makes a whole lot of sense. And maybe it's time for me to give it a go. I think it could potentially save me many hours of frustration. Thank you so much for your very well reasoned reply!