TIAA?

Quicken for Mac-Version 6.5.1 (Build 605.42638.100)--is telling me every TIAA account has been emptied--to Zero.

Answers

  • RickO
    RickO SuperUser, Mac Beta Beta
    I'm assuming this is not what the balances show on TIAA's website? Are these accounts connected for downloads? Can you find any transactions in the registers that could account for this? Are there any Placeholder transactions (look for "placeholder" in the memo field).
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • DHClem
    DHClem Member ✭✭✭
    Thanks, RickO.  I should have written more.
    1. These are not what the balances show on TIAA's website.
    2.  These accounts are connected for downloads Direct Connect.
    3. I can *not* find any transactions in the registers that could account for this.
    4. There are not Placeholder transactions.

    I will say that (even) Direct Connect syncing seems to work "once in a while" but not consistently. Here I was both asking--anyone know of this?, can it be fixed?, and trying to alert people, users and Quicken staff, of a possible problem.
  • RickO
    RickO SuperUser, Mac Beta Beta
    Is only the cash balance zero? Are the share balances also zero? In what screens are you seeing the zero balance? Can you post some screenshots? 
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • DHClem
    DHClem Member ✭✭✭
    It's all about the reconcile. Screen shot is easy...
  • DHClem
    DHClem Member ✭✭✭
    Yes,  but should reconcile be off like that???
  • RickO
    RickO SuperUser, Mac Beta Beta
    Normally the cash balance in the account should show zero since the account is all held in the fund. That's why I asked to see what your register looks like to see why the register balance would not be zero.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Reconcile for investment accounts applies only to your cash balance. In both of the screen shots of a reconcile window you've posted, we're not seeing the cash balance of the account, which only shows up in the register. In one of my brokerage accounts, I have a zero cash balance because "cash" is actually invested in a money market fund; in another, the cash balance in Quicken matches the cash balance in the brokerage account. In your case, there could be several reasons why your Quicken balance is the large negative number. I would focus on your account register and what transactions are creating negative cash amounts. Typically that's Buy transactions. Where is the money coming from to fund those Buy transactions? You need Dividend Income or Sell or transfer transactions to create the cash.
    Quicken Mac Subscription • Quicken user since 1993
  • DHClem
    DHClem Member ✭✭✭
    THAT really helps. Thanks for your time! I'll check it out.