How to delete an account when it won't deativate or delete

Question

Since this new update fully 70% of my accounts do not update. Nothing so far will fix it! Now attempting to delete accounts and start over from scratch. Thanks for that! So far they've  been deleting except for a citi card account. I cannot deactivate not delete the account. Any idea short of starting from a new database file?

m2hoffma · Answer

This morning my quicken did an update.  Before I saw this reply, I tried to delete and deactivate the account from the account list and it did not work.

After seeing this post I 
 > Re-opened Quicken, did a Validate and Repair database ... which showed no errors.  
 > I went to the account did the CTRL+SHIFT+e and deactivate was successful.  
 > After the deactivation, I was able to delete the account.

I'm not sure what the root cause was, but when I created a new account for this I worked with USAA to get new Direct Connect credentials and was able to successfully create a new account in Quicken and download the transactions.

The institution is USAA Federal Savings bank.

Sherlock · Answer

Please provide the full name of the financial institution, the connection method being used, and the error you receive when you attempt to deactivate the Online Services: open the register, press Ctrl + Shift + E, select the Online Services tab, and select Deactivate

m2hoffma · Answer

I am having the same issue with a USAA Visa card  I'm on version R37.66   Build 27.1.37.66