Reconcile not available

Sally Dodge

Though I can see the Reconcile Account command in the Accounts section, the command is grey and I can't click on it. I don't see any other way to reach a reconcile command. Please help. I really need to reconcile my account!

jacobs

It seems like you have clicked on an account group — like Cash, Credit Cards, Banking, etc. — in the left sidebar rather than a single account. Reconcile is grayed out when you have clicked on a group rather than a single account.

If you can't see any accounts to click on under these headings, you've inadvertently collapsed the account group in the sidebar. You can hover over the group name and click on the ">" icon which will appear to the left of the name, or click the ••• icon at the top of the left sidebar, and select Expand All Sidebar Groups on that menu.