My reconcile for Capital One (savings Account) shows the cleared balance and difference as the same,

Arbee0

The cleared balance and the statement ending balance should be the same and the difference should be zero. How do I fix this?

Tom Young

Not much of a word picture provided to try and understand the problem.  One obvious answer is that the Statement Ending Balance shown of the Reconcile page is $0, maybe in error.  Is that what you're seeing?

Arbee0

This is a savings account and if the cleared balance and the difference are the same it means u have no money in the account. In our case this is not true we have a healthy balance in the account.

Tom Young

I didn't ask if you have money in the account, I take that as a given.  But since you used the words "reconcile", "cleared balance", and "difference" I had to conclude you were looking at the "Reconcile" window for the Account.  On that page, if you have a dollar amount in the Cleared Balance and that same amount for the Difference, then given that the Difference is a calculation between the Cleared Balance and the Statement Ending Balance, that suggests that the Statement Ending Balance is showing as $0. 

So my question was Is that number, on that page, listed as $0?  That would explain, mathematically, what you said you're seeing.

Or, are you saying that all three numbers - Cleared Balance, Statement Ending Balance and Difference - are all the same number?  That would suggest something along the lines of data corruption or a programming error on Quicken's part.

q_lurker

Let's try to be clear.  There are 4 balance figures involved with reconciling to a paper statement (if that is what you are doing).



A - "Prior balance" is initially filled in by Quicken considering all your 'R' reconciled transactions. It should match the prior statement ending balance and the beginning balance on the current statement.
B - "Ending balance", User enters as the ending balance on the current statement.  This value flows to the reconcile window as "Statement Ending Balance".
C - Cleared Balance -- Quicken computes as the 'R' reconciled transactions plus those transactions checked off (green checkmarks) on that reconcile window.

Difference is C minus B.

If Difference = C, B must be 0. 

Or else we are missing something in what you are saying. 

I have seen totals for the Payments and Credits get off, but I have never seen C minus B not equal Difference.