Unable to add new offline loan account. Can't get past Add Loan Reminder

landohowe
landohowe Quicken Windows Subscription Member
edited February 2022 in Errors and Troubleshooting (Windows)
When I am attempting to create a new loan account, the system will not allow me to progress past the "Add Loan Reminder" page. I will hit Next on the "Your Loan Reminder" page, it will bring me to "Loan Payment Reminder". I will update to the correct account the funds will be coming out of but it will only go back to the "Your Loan Reminder" page and will not continue. When I attempt to "X" out of that window, it will ask if I want to cancel the creation of the account.

Comments

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    If the issue is not resolved by performing the Copy and Validate Instructions as described in:  https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows,  I suggest you report the issue to Quicken: select Help > Report a problem...

    Your post is the fifteenth discussion on this topic since December 2019 that I am aware of.  We've been informed that all of the data files Quicken has received thus far with this issue have been resolved by performing the Copy and Validate.
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