Resetting Data on Quicken Cloud

Why do I keep getting messages from Quicken--when updating All Accounts--to reset the data on the Quicken Cloud. This happens about one time per week. Any ideas?

Answers

  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @CUITCNY

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, are you updating your accounts on your desktop app or through Quicken on the web? Also, could you provide a screenshot of the error message? Having this would give us a better understanding of the issue. 

    For instructions on attaching a screenshot click here. Please note that you may need to drag the image file into the response box. 

    When you have a moment please attach the screenshot and elaborate further. 

    -Quicken Paloma
  • CUITCNY
    CUITCNY Member ✭✭
    Here is a screen shot AFTER I tried to reset the file on the Web/Mobile. As happens often when I reset, the "INVESTMENT" accounts do not populate on the WEB/MOBILE version even though they are listed to be included in the WEB/MOBILE version. Then when I try to send the Error Message to Quicken, I always get the same additional error--are you connected to the Internet? See screen shot.

    This is recurring problem and is one reason I can never get the web/mobile version aligned with the desktop file. One error after another. Please help.
  • CUITCNY
    CUITCNY Member ✭✭
    Here is another set of error messages when re-setting the web/mobile version.

    Both are very common to receive.

    My impression is that the quicken cloud times out; it is not even clear that the file in the web.mobile access is the same file that was sent tot he web.mobile access. Note 634 errors.
  • CUITCNY
    CUITCNY Member ✭✭
    error message


    $app_build_number: 605.42638.100
    $app_version_string: 6.5.1
    $model: Macmini9,1
    $os_version: 12.0.1
    $screen_height: 1440
    $screen_width: 2560
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken


    some lines deleted


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    Quicken cloud services error. (server error)

    suggestion:
    Try again later.

    system description:
    dataset download: unexpected server response

    response:
    (null)

    request:
    (null)

    object:
    (null)
  • CUITCNY
    CUITCNY Member ✭✭
    received another error when re-seeting again but this time I was able to send feedback to Quicken