How can I get BlackRock 529 CollegeAdvantage download to list securities in Quicken account?

M. T. Rivers
M. T. Rivers Member ✭✭
I recently connected my BlackRock 529 CollegeAdvantage education investment account to Quicken Premier for Mac. The process went fine and I was able to link the one (of two) accounts at BlackRock. However, when I looked at the Portfolio tab in Quicken, there are no holdings. I reset the connection and the process went the same way again - process to link was successful, but no securities listed in Quicken. BlackRock technical support declined to assist and referred me to Quicken Support. Any suggestions?

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    I recently connected my BlackRock 529 CollegeAdvantage education investment account to Quicken Premier for Mac. The process went fine and I was able to link the one (of two) accounts at BlackRock. However, when I looked at the Portfolio tab in Quicken, there are no holdings. I reset the connection and the process went the same way again - process to link was successful, but no securities listed in Quicken. BlackRock technical support declined to assist and referred me to Quicken Support. Any suggestions?
    Hello @M.T. Rivers,  

    I am sorry to hear that you are experiencing this issue. I am glad that you chose to come to the Quicken Community to discuss this with us.

    When you go into the Transactions or the Dashboard tab, is information appearing normally there?

    I look forward to your response, if you have the chance to check back in with us. 

    Thanks,

    Quicken Jared 
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    Transactions tab is greyed out and the Dashboard tab says there are 0 securities. There is a single security in the BlackRock account that is not displayed in Quicken.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    When you open Settings for this account, is the Investment Tracking Method set to Simple or Detailed? If Simple, change it to Detailed and see what data downloads going forward.
    Quicken Mac Subscription • Quicken user since 1993
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    Transactions tab is now accessible, but I chose Simple originally because during the set up process for this account it said that BlackRock did not support Detailed downloads.
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    Doing an update with Detailed selected still shows 0 securities in Dashboard and there are no transactions.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    If it's correct that BlackRock doesn't support transaction downloading — and we've seen cases where that message comes up but is incorrect — then it just depends on what BlackRock provides to Quicken. In some cases, financial institutions provide only a balance and nothing more. 
    Quicken Mac Subscription • Quicken user since 1993
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    I would be fine with the balance only. Currently the balance in Quicken is showing zero though.
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    Okay, we've gone beyond my area of expertise on this, I'm afraid. ;) I suggest you find time to call Quicken Support and go through this with a representative who can see it on your screen and look at the connection logfiles. (The release notes for Quicken do state that these balance-only accounts are still considered a beta feature, so it may not yet be working right for all financial institutions.) Ideally, if a Quicken Support representative can verify the problem, they may be able to escalate it as an issue for their connectivity service provider. 
    Quicken Mac Subscription • Quicken user since 1993
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    Thanks Jacobs, I'll do that.
  • Quicken Jared
    Quicken Jared Moderator mod
    I would be fine with the balance only. Currently the balance in Quicken is showing zero though.
    @M.T. Rivers,   

    I understand that this issue is frustrating, and I am sorry that it is still posing a problem at the moment.

    To somewhat add to @jacobs' response, it may be helpful to go to Help > Report a Problem in the upper menu at the top of the screen while Quicken is open. You would then provide a screenshot of the issue as you see the problem occurring on your end of things and send a brief description from that by clicking Send to Quicken. Doing this will provide our support teams with much-needed information about the problem and help them get at a resolution much more expediently. 

    Thanks,

    Quicken Jared 
  • M. T. Rivers
    M. T. Rivers Member ✭✭
    @Jared thanks for the Report A Problem recommendation. I have done that and will place a call to Quicken Customer Care now.