Unable to reconcile account

bbsiemens

When I choose Reconcile, I normally get a screen that lets you put the date, ending balance and current balance. On this particular month (April 2021) it shows the online balance for November 2021 and I cannot clear that and go back to normal reconcile page?

Sherlock

bbsiemens said:

When I choose Reconcile, I normally get a screen that lets you put the date, ending balance and current balance. On this particular month (April 2021) it shows the online balance for November 2021 and I cannot clear that and go back to normal reconcile page?

I suggest you open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select OK, and press Ctrl + R.