Unable to reconcile account

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bbsiemens
bbsiemens Quicken Windows Subscription Member
edited February 2022 in Registers & Transactions (Windows)
When I choose Reconcile, I normally get a screen that lets you put the date, ending balance and current balance. On this particular month (April 2021) it shows the online balance for November 2021 and I cannot clear that and go back to normal reconcile page?

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  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    bbsiemens said:
    When I choose Reconcile, I normally get a screen that lets you put the date, ending balance and current balance. On this particular month (April 2021) it shows the online balance for November 2021 and I cannot clear that and go back to normal reconcile page?
    I suggest you open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select OK, and press Ctrl + R.
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