Can No Longer Renew Using Retail Activation Code (from New Subscriber box) ?

vuwildcat07

I normally purchase Quicken at a retail store when it goes on sale in order to extend my subscription, and I have been able to do so without issue until this year.  I purchased Quicken and went to enter the activation code, only to be told that only new subscribers could use it.  I now have to request a refund and pay full price for a renewal.  I am not sure why we are not being allowed to use a retail software code anymore instead of auto-renewal.  This is definitely not a great way to treat loyal customers.

BK

vuwildcat07 said:

... I am not sure why we are not being allowed to use a retail software code anymore instead of auto-renewal.  This is definitely not a great way to treat loyal customers.

We are allowed to use a retail code.  However there are two types of them: One is for any subscriber and the other is for "New Subscribers Only" and those do say it on the box.  If yours doesn't say that, then that is an unfortunate one-off packaging mistake probably.  Sorry to hear that.

Ps56k2

You can still shop around for cheaper retail offers -
but as mentioned, once you are a registered Quicken user -
you CAN'T use the "new subscriber" product promo .... since you are no longer a NEW Subscriber.

vuwildcat07

That’s new. Why two different products? Seems too easy to get tripped up.

Ps56k2

vuwildcat07 said:

That’s new. Why two different products? Seems too easy to get tripped up.

it's your normal "new user" promo offer... just like lots of other businesses... to attract NEW users