Switching Accounts to Direct Connect

System

This discussion was created from comments split from: CC-502 with Citi when attempting to update card transactions.

djsomers

I started having this problem when I received a new Citi card a few weeks ago and set it up in Quicken Deluxe. Instead of being able to use Direct Connect, which I've always done, the account set up using Express Web Connect. I was not given any kind of choice. I'm experiencing issues with other accounts too, being forced to use Express rather than Direct Connect. I want to change all of my accounts back to Direct Connect. I've ended up with a new VISA card from Bank of America. All of my BoA accounts are Direct Connect but when I tried to set up the new VISA card, I received the message that I had to connect with the same connection as my other accounts, but again, I was not given any choice. I'm wondering if Express Web Connect is causing some of the problems.