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Adding new credit card messes up existing credit cards

Linda Tommela

I have two Citi Bank cards on Direct Connect. I need to add a third one, also with Citi Bank, but it's resulting in creating new accounts for the two existing cards also. How do I just add the one new credit card and leave the other two as is?

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Chris_QPW

I would check that you are using Citi Cards for the new account and going into the Advanced Options to ensure it is setup with Direct Connect. Using Citibank will result in Express Web Connect.

If setup correctly I would expect that it wouldn't add more accounts because it would already know that the other two accounts are linked to accounts in Quicken.

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