Express Web Connect Not Downloading Transactions from Truist

Chris_QPW

Well sorry then, I don’t really know how to fix something like that.  It sounds like something that Quicken Support needs to escalate to Intuit and the financial institution.

70Mach_One

Exactly, called tech support 3 times already. They are out of things to try and are unable/unwilling to tell me if they have submitted a software performance report on my issue. Thx for trying and maybe the plethora of others that are having the same issue as me will convince Intuit to investigate and resolve!

Unknown

This content has been removed.

Unknown

This content has been removed.

70Mach_One

@wbone...I hear ya! This sucks doing manual entries everyday...for me, I consistently have 10-15 transactions per day and only 1-3 of them actually download. I found this thread which is my exact problem, just with a different bank...its taking along time to try and resolve I guess!

70Mach_One

I tagged the issue so I receive updates on it. My bank is not Wells Fargo, but it is exactly my issue.

70Mach_One

Quicken Moderators....can you confirm that the issue I showed above, with Wells Fargo, is actually happening with multiple institutions please? I use Westbury Bank

Unknown

This content has been removed.

70Mach_One

Any update? Bug #? Anything Quicken?

70Mach_One

Any update Quicken team?

Kaktusdude

I have had the issue that my transactions visible at Truist are not downloading to Quicken. I tried to deactivate and reactivate the accounts with no resolve. I created a new test file and added the Truist accounts successfully seeing all 2022 transactions to date. I then tried to deactivate the Truist accounts on my main Quicken file and add the Truist accounts as new thinking I could then move old transactions into the new accounts. But strangely, the new accounts in the main Quicken file also did not have the transactions. I thought this was a Truist issue given the recent "merger / transition", but reading here seems to be more a Quicken issue.

DebT

Also having the same issue with Truist. Hasn't downloaded new transactions since 3/6. No error msgs, new transactions just don't download.

Kaktusdude

If there is issue on Quicken side, seems we should have a work around available to us. Most institutions I deal with that download qfx files also download cvs files. Why not build a capability to map and ingest cvs files per account?