I am unable to deactivate and reactivate credit union account for downloads

Richard S

I was told to deactivate my CU account and then reactivate it to continue receiving download. I deactivated my account but when I tried to reactivate it by following the normal process at the end of the process I get a pop up window that is blank with small print at the the top saying "Service Provider Change OK right away" The whole process then locks up. I have to reboot my computer to shut down my Quicken H&B 2021. It completely freezes the program.

Sherlock

If you aren't already, after you deactivate the Online Services associated with an account register, I suggest you clear the name of the financial institution on the General tab of the Account Details window.  To activate the Online Services, I suggest you select Tools > Add Account....  After you have authenticated, Quicken should provide a list of the accounts it obtains from the financial institution and allow you to link the accounts to the appropriate existing registers.