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CC 800 Error Updating Costco Citi Card

Ron S

When I perform a One Step Update on my Costco CITI card the card transactions update and download correctly, but I receive a CC 800 error indicating an account is missing. I tried various method of correcting the problem including error fix from the One Step Update error popup, resetting the account, turning off the Online Services and then re-establishing the Online Service. I tried establishing the On-Line with different CITI bank connection options without success. I also contacted Quicken support, but they did not resolve the problem. Any suggestions would be appreciated.

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Chris_QPW

Have you tried switching to Direct Connect instead of error prone Express Web Connect?

To do so, you will need to deactivate the account for downloading, Use Add Account with the financial institution to Citi Cards and select Advanced Options -> Direct Connect. And be sure to link to the right Quicken account when you get to that point.

Image: https://us.v-cdn.net/6031128/uploads/editor/ni/u4hlhql3fprq.png

You have to also go to the Citi Cards website and authorize this (before logging in).
https://online.citi.com/US/ag/ofxConsentPage

Note that when you switch from Express Web Connect to Direct Connect you might get about a month of duplicates the first time, but after that it shouldn't happen.

Ron S

Thanks for the suggestion, but yes I have tried to switch to Direct Connect. Unfortunately, CITI does not provide Direct Connect unless you have other accounts with them (Checking, savings. etc.). My only account with CITI is my Costco CITI credit card.

Ron S

Just some additional Information. I am using the most current subscription Deluxe version and my subscription is current. I also tried uninstalling and reinstalling Quicken.

Ron S

I also tried connecting with the Citibank, Citi Cards and Costco Anywhere by Visa options.

Chris_QPW

Ron S said:

Thanks for the suggestion, but yes I have tried to switch to Direct Connect. Unfortunately, CITI does not provide Direct Connect unless you have other accounts with them (Checking, savings. etc.). My only account with CITI is my Costco CITI credit card.

Yes, do. The only account I have with Citi is a Costco Citi credit card.
You need to follow the instructions and not use Citibank as the financial institution.
If you use Citibank as the financial institution your only choice is Express Web Connect.

Chris_QPW

Reposting to add the Advanced Options dialog (can't edit original post after a day).
Tools -> Add Account:

Image: https://us.v-cdn.net/6031128/uploads/editor/io/48zcodt62szo.png

Ron S

I stand corrected. You are right about the direct connect. I didn't realize I had to allow the app access in the CITI account when I first went to use the Direct Connect option. When I converted to Direct Connect the error message no longer appeared. I think this may have resolved the issue. I believe there may be a new transaction to be downloaded tomorrow or the day after and i will check for sure. I really appreciate the assistance. Thanks much.

Chris_QPW

You're welcome. Thanks for letting me know it worked.

Ron S

Chris, I wanted to thank you again for your assistance. I had no transactions yesterday but today I did a one step update and it worked perfectly.