Unable to download American Express credit card transactions since 1/15/2022

Makers

I have two Amex card accounts and have been downloading the transactions for years. I tried on 1/15/22 and again today 1/25/22 with no luck. I get a message that Quicken cannot connect to the account. I reset the connection (Settings: Reset Connection) and Quicken found the two cards but I get the same alert when I try to download transactions. I'm running macOS 10.15.7 and Quicken Version 6.5.1 (Build 605.42638.100). Help!

Quicken Jared

Makers said:

I have two Amex card accounts and have been downloading the transactions for years. I tried on 1/15/22 and again today 1/25/22 with no luck. I get a message that Quicken cannot connect to the account. I reset the connection (Settings: Reset Connection) and Quicken found the two cards but I get the same alert when I try to download transactions. I'm running macOS 10.15.7 and Quicken Version 6.5.1 (Build 605.42638.100). Help!

Hello @Makers,

I am sorry to hear that you are experiencing this issue with downloading transactions. Thank you for drawing the attention of the Quicken Community to this problem.

You have certainly provided a lot of helpful information, but I do have a couple of additional questions for you. What, if any, error messages do you see when you go into Window > Account Status in the menu at the top of the screen while Quicken is open? Also, what connection type are you using to link the account? You can check this by going to Accounts > Settings > Downloads in the same menu as mentioned before. 

I look forward to your responses and hope to continue working with you on this issue.

Thanks again,

Quicken Jared 

Makers

Hi QJ, and thank you for your reply. My connection type is Quicken Connect, and I get the following error message in the Account Status window:

Download Error (-28)
HTTP -502 Error from American Express

In addition I get the following red highlighted banner message across the top of my Amex account register:

Quicken cannot connect to this account.

Note that I have successfully "Reset" the connection via the Account Settings popup. It finds and links my Amex accounts but that hasn't fixed the problem.

Makers

Thanks for your suggestion @RickO! In the meantime before I could try it, either Quicken found and fixed the issue, or it fixed itself.