Deleted future transaction are still showing up on Mobile App

DJ Maxxx

On my Mac, I deleted all future instances of a scheduled transaction and my accounts reflect the deletion but when I go to the Mobile App (iOS) and Quicken Web all the future transactions still show up for the account. Also, clicking "More Actions > Delete this and future instances > Delete" does nothing on the app. The only way I can get rid of the transaction is to select "Ignore this instance".

This leaves my accounts on my Mac and the app out of sync. Is this a known bug? Is there a fix in the future?

DJ Maxxx

Found the solution. I needed to reset my cloud data.

1. Sign out of your Quicken Mobile app
2. On your desktop program; navigate to the Quicken dropdown menu
3. Preferences...
4. Mobile, Web & Alerts
5. Use the toggle button on the left to turn Sync OFF
6. Click Disable Sync
7. Navigate to Connected Services
8. Click Reset (click Reset again on the pop-up box)
9. Once the Reset completes, navigate back to Mobile, Web & Alerts
10. Use the toggle button on the left to turn Sync ON
11. Click Enable Sync
12. Sign back in on our Quicken Mobile app

DJ Maxxx

Found the solution. I needed to reset my cloud data.

1. Sign out of your Quicken Mobile app
2. On your desktop program; navigate to the Quicken dropdown menu
3. Preferences...
4. Mobile, Web & Alerts
5. Use the toggle button on the left to turn Sync OFF
6. Click Disable Sync
7. Navigate to Connected Services
8. Click Reset (click Reset again on the pop-up box)
9. Once the Reset completes, navigate back to Mobile, Web & Alerts
10. Use the toggle button on the left to turn Sync ON
11. Click Enable Sync
12. Sign back in on our Quicken Mobile app