Prudential Retirement Direct Connect Price Error

wfpattersonjr

When updating Prudential retirement account comprising seven mutual funds, Quicken correctly shows the number of shares in each fund but shows the same price for the shares in all seven funds. The price is correct for one of the funds, but not for the other six. Deleting and setting up this account again produces the same result except that it may be a different fund's share price that is used for all seven funds. Quicken support says it must be a problem with Prudential Direct Connect, but Prudential support says it must be a problem with Quicken. I do not have this problem with our retirement accounts at TIAA-Cref which also uses Direct Connect. Has anyone else had this problem?

Jim_Harman

Do the funds all have the same ticker symbol? If so, Quicken's quote provider will download the same prices for each fund. This sometimes happens with funds that are not publicly traded, when the broker assigns a symbol of NULL or something like that to more than one fund.

To correct this, click on Holdings in the account then click on the names of the funds one at a time to display the Security Detail view for each fund. Click on edit Details.

If the funds are publicly traded, make sure each has its correct ticker symbol. If the funds are not publicly traded, you can delete whatever symbol is there.

Jim_Harman

Do the funds all have the same ticker symbol? If so, Quicken's quote provider will download the same prices for each fund. This sometimes happens with funds that are not publicly traded, when the broker assigns a symbol of NULL or something like that to more than one fund.

To correct this, click on Holdings in the account then click on the names of the funds one at a time to display the Security Detail view for each fund. Click on edit Details.

If the funds are publicly traded, make sure each has its correct ticker symbol. If the funds are not publicly traded, you can delete whatever symbol is there.