Schwab One Step Update - can't deactivate to resolve issues ?

woodinlb

I have one Schwab account that I can't deactivate, erase Fin Institution Name and account number and then reactivate. I haven't been able to download transactions or update balances. I have worked for over a month with Support representatives but no resolution. Has anyone else experienced this? Any suggestions for solving?

woodinlb

Correction to my previous post. I have another account that doesn't update even after I deactivated it and erased the Financial Institution Name and account Number and reactivated it.
I am still waiting for a response from the escalation team.