Now what?

$app_build_number: 605.42687.100
$app_version_string: 6.5.3
$model: Macmini9,1
$os_version: 12.2
$screen_height: 1080
$screen_width: 1920
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 67589A81-1C26-4066-8BA3-E5075814FAAF
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2018-10-23 22:18:43 +0000
dataset_id: 138421969259201792
dataset_platform: QMAC
date (GMT): 2022-02-01 22:12:44
date (PST): 2022-02-01 14:12:44
document_qcs_id: 37541507898049024
documentDisplayName: SANITIZED_DATA_FILE.quicken
documentUserId: 37541507898049024
documentUserName: [email protected]
early_access: 0
installation_id: 8015C594-7A57-4A60-AFBA-79B53417E10D
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PST)
mp_device_model: Macmini9,1
rawAggregatorPref: fdp
receiptUserId: 37541507898049024
receiptUserName: [email protected]
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/Los_Angeles (PST)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
Server side error.

suggestion:
Try again later.

system description:
institution login: can't setup (server error)
institution login Sync Id: (null)
BID: 6999
FI name: Connexus Credit Union

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/138427998420206848\/poll",
"id" : "138427998420206848",
"clientId" : "D7E47A2D-1A1C-4F76-934A-573AA58952CB"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-176",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "A bill was not found at the site. No Active Accounts Available"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "138427998420206848",
"isProcessing" : false
}

Comments

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Frawick

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. Could you please elaborate on the issue you are experiencing? How long has it been occurring? Lastly what version of Quicken are you using? 

    Please elaborate further. Thank you!

    -Quicken Paloma
  • Frawick
    Frawick Member
    Problem two days ago. Quicken no longer will sync with my Connexus credit Union accounts. Version 6.5.3 (Build 605.42687.100)
  • Frawick
    Frawick Member
    Can you fix this?
  • Quicken Jared
    Quicken Jared Moderator mod
    Frawick said:
    Problem two days ago. Quicken no longer will sync with my Connexus credit Union accounts. Version 6.5.3 (Build 605.42687.100)
    Hello Frawick,

    I am sorry to hear that you are having this problem linking with your Connexus accounts. Thank you for providing additional information and clarification.

    First, be sure to save a backup by going to File > Save a Backup in the menu at the top of the screen while Quicken is open. Doing this frequently whenever using Quicken and before attempting any other troubleshooting steps is a recommended habit. 

    Disconnect your accounts by selecting one of them from the left-hand panel in the Quicken window under the Account List. Go to Accounts > Settings > Downloads and then click Disconnect Account. Next, navigate to Quicken > Preferences > Connected Services in the previously mentioned upper menu. Click Reset next to the Cloud account information in this window. Now, attempt to link your accounts by going to the Add Account button denoted by the '+' in the upper left-hand corner of the Quicken window. Be sure to select LINK under the Action column when prompted, rather than Ignore or Add.

    I hope this is helpful, and I look forward to working with you on this issue further, if necessary. 

    Thank you,

    Quicken Jared 
  • Frawick
    Frawick Member
    Still not working.
  • Quicken Jared
    Quicken Jared Moderator mod
    Frawick said:
    Still not working.
    @Frawick,

    I am sorry to hear that this issue is persisting. Thank you for keeping in touch with us about this problem. 

    First, I do have a few questions. Is any antivirus software active on your device, currently? Is your FireWall currently enabled? Also, do you know if you are making use of a Virtual Private Network, or VPN? Lastly, have you noticed any new error messages after trying to reset the cloud and relink your accounts? What happened after attempting this, exactly?

    Also, be sure to go into Accounts > Hide and Show Accounts in the upper menu at the top of the screen while Quicken is open and confirm that there are no hidden accounts that are currently connected by unchecking each under Hide in Lists and then, after selecting each account that may have been hidden, going to Accounts > Settings > Downloads. If the Connect Account option appears, the account has been disconnected. 

    I look forward to your response.

    Thank you,

    Quicken Jared 

     
  • Frawick
    Frawick Member
    Checked all. Still not working. Continue to receive this error:
    $app_build_number: 605.42687.100
    $app_version_string: 6.5.3
    $model: Macmini9,1
    $os_version: 12.2
    $screen_height: 1080
    $screen_width: 1920
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: 67589A81-1C26-4066-8BA3-E5075814FAAF
    cloudStatus: 0
    current_appearance: light
    current_version_crash_count: 0
    dataset_creation_date: 2022-02-01 22:57:35 +0000
    dataset_id: 311937191180098049
    dataset_platform: QMAC
    date (GMT): 2022-02-01 23:25:46
    date (PST): 2022-02-01 15:25:46
    document_qcs_id: 37541507898049024
    documentDisplayName: SANITIZED_DATA_FILE.quicken
    documentUserId: 37541507898049024
    documentUserName: [email protected]
    early_access: 0
    installation_id: 8015C594-7A57-4A60-AFBA-79B53417E10D
    last30days_crash_count: 0
    last48hours_crash_count: 0
    localTimeZone: America/Los_Angeles (PST)
    mp_device_model: Macmini9,1
    rawAggregatorPref: fdp
    receiptUserId: 37541507898049024
    receiptUserName: [email protected]
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: light
    systemTimeZone: America/Los_Angeles (PST)
    tier: Premier
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY


    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    Server side error.

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (server error)
    institution login Sync Id: (null)
    BID: 6999
    FI name: Connexus Credit Union

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "\/institution-logins\/311937208666608898\/poll",
    "id" : "311937208666608898",
    "clientId" : "D7E47A2D-1A1C-4F76-934A-573AA58952CB"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-176",
    "aggStatus" : "CP_SCRIPT_ERROR",
    "isProcessing" : false,
    "cpAggStatusDetail" : "A bill was not found at the site. No Active Accounts Available"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "311937208666608898",
    "isProcessing" : false
    }
  • Frawick
    Frawick Member
    Server is working now. Presume Quicken has corrected their error.
This discussion has been closed.