Searching for transactions in registers (Q Mac)
I've used Quicken since about 1992. Until recently I could search for transactions or scroll through registers going back to then. I tried to search for a payee today and was unsuccessful even though I've purchased with my credit cards many times. I have two credit cards. When I tried scrolling through the registers to find the transaction, one went back to just 10/23/21 and the other to 7/20/21. I chatted with tech support and we decided that these dates were when the cards were compromised and new account numbers issued. He says I can never see transactions before those dates but if I go on the bank web site, it shows a seamless transition. The transactions under the prior account number show up under then new account number. Over the years I've had several compromises and I feel sure that I was always able to search or scroll Quicken for transactions under the previous account numbers. I'm wondering if the problem is that I recently started letting Quicken download transactions from the bank rather than manually entering them myself? Anyway, any help would be appreciated. I'd like to be able to search or scroll back to transaction no matter how long ago they were.
This discussion has been closed.