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Life time planning -- how to change assumptions

glkochanek

I recently transferred to a new laptop and the download and account updates work but not the planning tool, When I try to change assumptions or what if's I get this pop up see screenshot)?

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Chris_QPW

There is a new bug in R38.29 that causes this.
See this discussion:
https://community.quicken.com/discussion/7907730/where-is-lifetime-planner-tool-in-version-r38-29

glkochanek

Thank you for your comment -- I guess a fix will be forthcoming.

Lifetime Planner still works on the old laptop -- What's interesting is I checked the Quicken release/build on the old laptop and it's the same as on the new.

glkochanek

It's still not working -- how can I escalate this?

Chris_QPW

glkochanek said:

It's still not working -- how can I escalate this?

Help -> Report a problem

And contact Quicken Support:
Contact Quicken Support

Note also as @TLquickenSub posted in that thread, you should be able to go to the individual links to get thing entered.

craighjustice

I have same issue and waiting for new release

glkochanek

This problem had gone away but it has recently resurfaced -- whats up??

craighjustice

They say there's a level 2 ticket that's been open for a while. I keep calling on it for status - Ref 9267553. I need this functionality back desperately. I worked with QW to uninstall, Mondo patch etc yet do not resolve.

glkochanek

I had this issue earlier this year and then it started working as it's supposed to. But all of a sudden it no longer works. Not sure what the issue i,!

Rocket J Squirrel

This is fixed in R39.23. Close Quicken, delete the hidden folder C:\ProgramData\Quicken\Cache, and then update to R39.23.

craighjustice

THANK YOU Rocket! I was on r39.23. Deleted the cache and it works now!!!