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Where is Lifetime Planner tool in version R38.29?

hub0847

I just updated to version R38.29 and now I can no longer find the Lifetime Planner tool. Does anyone know what happened to it?

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markus1957

I also updated to R38.29 and find the Lifetime Planner where it always has been. When they post the Mondo patch you should run that.

hmday

I have the lifetime planner. My problem is when I can view the life events or change the assumptions. A screen pops up that says it cannot connect. Any reason why?

Image: https://us.v-cdn.net/6031128/uploads/editor/ig/v06zm4kgwwlx.png

Rocket J Squirrel

I see the same thing. The planner is broken in R38 but still works in R37.

Rocket J Squirrel

Clicking to refresh the page shows an error.

markus1957

Both of the buttons mentioned function as expected in my instance of R38.29 installed with an in-product update this morning.

hub0847

Problem solved. There was some kind of error during the update and a file wasn't loaded or updated correctly. I spent over an hour on the phone and screen sharing with Quicken support. We ran the mondo patch, uninstalled Quicken, reinstalled and reran the update. Sorry if I'm not explicitly clear but I'm not technical enough to explain in exact detail. The end result is that I will survive now that I have my planner back, lol

hub0847

Oh, and I can change my assumptions as usual with no problem as mentioned above

hub0847 said:

... We ran the mondo patch, uninstalled Quicken, reinstalled and reran the update. Sorry if I'm not explicitly clear but I'm not technical enough to explain in exact detail. The end result is that I will survive now that I have my planner back, lol

@hub0847 , Don't sell yourself short! You were clear to me and I very much appreciate that you posted back on how to resolve this where others can benefit from as well. THANK YOU!

Rocket J Squirrel

I rolled back to R37.62 via mondo patch on my test machine and continue to get the error pages.

Rocket J Squirrel

QCleanui uninstall & reinstall fixed the lifetime planner for me.

hmday

reinstalling fixed my problem as well

Chris_QPW

Same here. BTW I noticed that it installed R38.29 without me doing the patch install.

One thing I noticed about all of this is that it seems like the "failed" one was using their new embedded web browser that is based on Chrome. Whereas I believe the one that is working is an embedded IE. They might have attempted to switch to the new one, and it didn't work right.

Chris_QPW

BTW I didn't check, but the Tax Planner and parts the forms for Home & Business use the same embedded IE web browser, so others might report the same problem talking about those.

Chris_QPW

I just restarted Quicken and I'm getting the error again. Note I did check Tax Planner and it doesn't have a problem (I don't have Home & Business to check).

Rocket J Squirrel

Chris_QPW said:

I just restarted Quicken and I'm getting the error again. Note I did check Tax Planner and it doesn't have a problem (I don't have Home & Business to check).

Same here.

hmday

Ditto....problem returned

Chris_QPW

Did a reinstall with Quicken Subscription install from November of last year, with network disabled, and then installed R35.57 patch. Did One Step Update and restarted and such, and it is still working.

I will try walking through R37 patches and such, but the bottom line is that they have need yet another hot fix to fix their hot fixes or whatever release.

Chris_QPW

Up to R38.26 is fine, so it is only R38.29, but once that is installed, installing an older patch will not fix it.
(Side note, this why I say the "reverse patching" isn't guaranteed to work.)

Since I got R38.29 on the automatic update when I first installed, I think that set up the rest. You need do a reinstall with your network/Internet disconnected, and then apply the patch that you want.

I did a clean uninstall and install in mid Jan where the actual install file was R37.67 (no patch update was needed then) and I have remained on that version since - waiting for the dust to settle. So far no issues including LTP and Schwab.

africabushpilot

I am experiencing the same problem reported here, release 38.29, Quicken Premier. I don't have time at the moment to troubleshoot, reinstall, etc., so I will hope for a fix soon.

Ps56k2

And that's why I'm sticking with R37.37 - which got me over the Schwab disaster -
all the other recent releases just seem to cause more trouble ....

Chris_QPW

I'm not sure what happened, but I recently updated again to R38.29 through the automatic download, and mine is still working.

Rocket J Squirrel

I've now tried several different releases on my test PC and my LTP remains broken back to R37.37. I cannot use QCleanUI due to the damage it inflicts on TurboTax. R37.67 continues to work on my production PC, but that PC has never gone beyond that release.

hmday

i dont see a 37.37 release on the support page

Chris_QPW

hmday said:

i dont see a 37.37 release on the support page

And you won't find anything but the latest there. It is a good idea to save the patches for yourself, but as a service to the community I have them on my website:
Quicken Subscription Patches - QuicknPerlWiz

Chris_QPW

P.S. There is this official site, but note that the patches there lag behind:
Reinstalling and patching your Quicken Subscription version after your membership has expired

hmday

I see 36.57 followed by 37.62 but not 37.37

Chris_QPW

hmday said:

I see 36.57 followed by 37.62 but not 37.37

Oh, didn't look closely at the version number. The reason you don't see it on either the release notes or my site is because it never made it even to this page:
Update and Mondo Patch: Subscription Release of Quicken for Windows

With all their hot and fast releases, the patches are now falling into three categories.

Released as automatic update for a limited amount of people, but never released anywhere else (no way to get this release for downloading).
Release like #1, but also as a "mondo_..." patch in an announcement on this site. Which may or may not ever be added to the official page above.
The ones that make it to the official page above. Note that even after making it to this page it isn't considered "released to all". The only indications of that are if you reinstall and get it, or they most of the time announce it in the announcements on this site.

R37.37 falls into the category of #2, and I have only been putting #3 up on my site.

I would suggest installing R37.62.

hmday

thanks

dnfinance

The change assumptions are working again for me.