PNC cc-501

Jerry Reilly

Anyone else recently have this problem with PNC and Quicken. I started receiving this error this week. The error message says not to contact PNC that they can't fix it.

Boatnmaniac

I've been getting quite a few CC-50X error codes this week affecting a wide variety of accounts set up for download with Express Web Connect (EWC).  Most of them have been CC-502 but there have been some CC-501, as well.  EWC CC-XXX connection issues are usually things that the financial institution cannot fix and that Quicken needs to get involved with if the problem persists for more than a couple of days.  But in the case of CC-50X error codes that come up, running Update Now (Account Register > upper right Gear icon > Update Now) will often resolve the issue.  Have you tried that?

Also, I bank with PNC but I long ago stopped downloading via EWC because of all the connection and downloading issues.  If you have a Virtual Wallet account(s) you might want to consider upgrading your connection method to Direct Connect (DC).  You will need to contact PNC to request DC connection login info (it is different from the normal online account login info) and then use the PNC Bank - Direct Connect set up link.  DC runs much more quickly than EWC and is much more reliable...and it doesn't cost anything (unless yours is a business account in which case the PNC fee is $2.00/month).