Password Vault suddenly lost all passwords and won't let me re-enter passwords. Any one else?

Question

I recently tried to run an update for the 10 or so accounts I have that pull data into quicken.  I've been doing this for 10+ years without any issues.  Suddenly last week, I tried to run a One Step Update and there were no accounts listed - downloading quotes and updating bills.  I opened the Password Vault and all the passwords look to be blank. 
  When I try to re-add the lost passwords I'm getting a pop up dialog box that says "Please Enter Your Passwords" for some of the accounts for which I just entered the password.  Its as if it doesn't see the password I entered and thinks I left the field blank.

Not sure if this is related but I did a validate last week as well and I verified today that I'm on the latest version of the software.  Anyone else see this error starting in February of 2022?

bigcountry · Answer

Update:  It appears that the Password Vault feature was corrupted.  I deleted the password vault and tried to start over by adding accounts and passwords but had the same problem.  So I had to go back to a data file backup and perform a restore.  The most recent backups had the same issue but I found one 10 days old that worked.  Performed a validate and a one step update and am now back to where I was.  Will do another validate soon and see if things stay on the happy path.

Disappointed at another quicken bug requiring me to duplicate work.

Sherlock · Answer

If you haven't already, you may want to review: https://help.quicken.com/display/WIN/Troubleshoot+a+damaged+Quicken+data+file