expired subscription, new activation number, NEW LOGIN ID, etc

Question

bought quicken, only use desktop.  it expired.  still using.  recently bought new activation, it did not work for CURRENT user.  I created NEW login, my wife. (long story, bought wrong activation, etc).
 NOW, same files, under NEW login.  when i started quicken, I ENTERED new USERNAME/Passoword.  so, some functions worked.  BUT, later, I went to SCHEDULED UPDATES, and had to RE-enter username/password, because that was a separate FILE???  NOW, i went to bills/Income section, and SAME SCENARIO, "that file owned by prior user, need to deactivate that user and enter the NeW user?????
 HOW MANY OTHER PLACES are there where a new username/email/ID are needed, to make that file work totally correctly?
 any feedback appreciated, thanks

KickersRejoinHispow · Answer

thanks for reply
 so, again, HOW to find WHERE to change user/ID, ALL THE SECTIONS REQUIRED?
 I do NOT use this for online banking.  I use it on the desktop only, as my glorified checkbook.  that is all i use it for.
 all i want is hte ability to move this file to any nachine that i need it on, and in the event of my demise, that the executors of the wills, etc, can take that same file, and UNLINK it from my user/ID, and link it to THEIR user/ID for quicken.

Chris_QPW · Answer

As I indicated in that other thread, I suspected that Quicken Bill Manager/Online Bills was going to be a problem, and I guess you have proven that it is.

And I suspect the problem goes farther than the Quicken Cloud dataset.

I imagine the flow to be like this:
Quicken -> Quicken Cloud dataset -> Third party server.

The usernames/passwords can't exist only in Quicken or the Quicken Cloud dataset.  It is the Third-party server doing the work of logging into the biller's website and getting the information.  As such I would imagine that it has all of the usernames/passwords cached on its servers.

Keeping all of that in sync is why this is such an error prone system.

KickersRejoinHispow · Answer

correct.  OLD account, "ABC@test.com".   got "new user" package (long story), installed it, used same QUICKEN file, started quicken, Logged OUT of "abc@test.com", re-logged in as "xyz@test.com".  this brought up the accounts, BUT if I selected "scheduled updates", it said "THAT FILE IS UNDER "abc@test.com", do you want to use this as "xyz@test.com".  i selected "yes", had to log out, then back in.
 TEHN, today, i went to "bills and income", and it said "THAT FILE IS UNDER "abc@test.com", do you want to use this file as "xyz@test.com".      
 This is nonsensical.  the QUICKEN data file should have ONE universal login, there should not be separate files that require separate logins.

WORST CASE scenario, if i died, and my kids put the QUICKEN file on THEIR computer, to manage estate stuff, then they have to figure out how many places they have to set new user/password

so any clarification from quicken, or other users, as to how many OTHER places in this dataset that need to have the user/password changed, is appreciated.