One Step Update Not Working (Windows) [Edited]

d1_

New update for Quicken (Windows) yesterday seemingly regarding new 'home page' changes. Opened Quicken this morning for first use since update and now it stalls repeatedly during the 'one step update' with financial institutions. Anyone else having this problem? Any solutions?

Quicken Anja

Hello All,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

I apologize for any inconvenience this may cause in the meantime! Thank you.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and report that the issue with One Step Update seems to have returned/continued.

We are looking further into this matter. However, in the meantime we request that you please navigate to Help > Report a problem and submit a problem report. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

Please be aware that while the alert posted a few days ago describes the same or a similar issue, it is now considered a separate matter as it was resolved a few days ago. Anyone experiencing this issue after the alert was marked resolved will be considered a new issue.

We apologize for any inconvenience in the meantime, and will follow up with an update once more information is available to share! Thank you.

UKR

How long do you wait before you pull the plug (i.e., kill the Quicken task)?
Where, exactly, does OSU "stall"? Which bank is it processing? Or does Sync take a long time?

d1_

I waited over 5 minutes and at that point a window appeared that said "Quicken Windows is not Responding" so I clicked the option to close the window. I rebooted the machine and tried again with same result.

It does not appear that there is just one "bank" that is processing. There appear to be multiple symbols for updating that that never progress.

A nearly exact same sequence also happens when the "Syncing Quicken and Quicken Cloud" takes place when closing the quicken program...it just freezes with the spinning progress circle going on endlessly. After 5 minutes there was no progress so I closed the program via Task Manager.

FYI, Using Quicken Home, Business & Rental Property. Version R38.29 Build 27.1.38.29 and I am using Windows 11.

d1_

Update. After repeated tries OSU finally completed an update. It took around 20 minutes and there were no error messages (normally this has been completed in under 1 minute in the past).

The situation with Sync was also prolonged in excess of 10 minutes. It finally stopped on its own and gave the following error message: "Internal sync error. Please try again later."

d1_

Update.
I went through each of the seven accounts that were seemingly stuck in the 'processing data'/'updating' process of OSU. Each account took over 15 minutes to do the the update individually accompanied by periodic Quicken screen blackout.

One account, after 15 minutes or so, popped up a window that said the date range for the account I was using was too long. I never set the date range for this account to begin with and it updated fine for years without me knowingly setting a date range. I have to be suspicious that the Quicken update somehow accounted for these circumstances of severely prolonged updating, suggestions that the updating time frames are inappropriate and severely prolonged Sync.

UKR

If you haven't done so already, I'd try the following actions:

• Download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• In Quicken turn off Sync: Go to Edit / Preferences / Mobile and Web. Change the Sync radio button and set it to OFF. Keep Sync off until you have resolved the transaction download issues.
  
• Restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
  There's a good chance that your data file was compromised when you killed Quicken and did so repeatedly.
  

richsbca

Anyone figure out a way to break out of the One Step Update process other than an 'end task' from the task manager? Quicken really needs to address this issue. Perhaps they need to invest in more bandwidth/servers/nodes or whatever. I just know that the One Step Update process takes way too long in the morning only. Give me a way to get out of it if you're not going to fix it Quicken!

RSM2000

As of today (2/11/2022) Quicken for Windows One Step Update Fails to complete or show an error message.  Only 'solution' is to hit CTL-ALT-DEL and open TASK MANAGER, locate Quicken and END TASK.  I tried creating a 'dummy' (test) Quicken file and adding all my existing accounts - that failed (froze) when I chose Capital One Bank - New.  I surmise there may be a problem with Capital One servers (?).  Quicken Development Team, please consider adding a 'CANCEL' or 'ABORT' button to the One-Step Update dialog window.  A number of other users have requested this important functionality be included.  Thank you Quicken Community.  Version R38.29  I validated and super-validated the account (no errors of any kind reported) prior to trying to download and after cancelling the update and file is error-free and fully validated.  It worked fine yesterday, after a lengthy process of duplicating the file and then re-authorizing all the accounts for download.

S Krishna

Same problem. I have R38.39 and when I started the one step update this morning (like I do every morning) the bank and mutual funds seemed to update but credit card accounts updated hung. I had to kill task using task manager. Tried couple of time, same problem. On the last occasion I let the one step update run for a very long time. I was away from my desktop but when I returned the update screen was clear, but none of the new transactions showed up in my credit card accounts.

Tjbventures

Same problem. Only occurs with Express Web Connect Accounts. Direct Connect Accounts download properly. Using Quicken Premier for Windows R37.66. OSU hangs and have to kill using Task Manager

dacusg

Mine too is doing the same thing. Just sits there processing.

TEastwold

Add me to the list. Hung and won't continue without force quitting the app.

rslinehan

Same issue but my hang is on updating securities quotes (Fidelity)

JohnCFP

Once again, I've followed the steps in previous posts but Quicken One Step Update hangs up in an endless loop. It never completes the task.

DavidSmith

same issue here. quicken for windows process the investment accounts, but the bank accounts don't complete.

bobcashion

Having similar issue with using One Step Update using Quicken for Windows. I am able to update all of my accounts "manually" by selecting update transactions when in the register, with the exception of a few accounts at Navy Federal CU which is setup to require a 2-factor authentication response. That one hangs up and never comes back so I end up having to go into task manager and do an "end task". All other banks, credit cards, investment accounts updated properly, but the process did seem a bit slower than usual.

lkollars

One Step Update was working fine until this morning. Has an update caused the problem?

ummasmith

Same issue. One Step Update worked fine up until this morning. I have had to close Quicken via Task Manager. I have tried updating individual accounts (banks, investment) and it still freezes. I have rebooted and the issue continues.

mikemcd001

Same. Q4Win HB&R R38.29 - - Onestep hangs indefinitely.
("Where is the 'abort button'?", he asks rhetorically).

Quicken Anja

Hello All,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

I apologize for any inconvenience this may cause in the meantime! Thank you.

Joe9832

My one step update does not complete. Hangs and will not finish.

LyleC

Me too... I can update all other accounts but Cap One hangs the process with no way to exit but task manager and kill the process. I now have to de-select Cap One during one-step until this is resolved.

Brian Henderson

My one step update has been running for 30-minutes and has not yet completed or errored out. What is the recommended action if it does not complete or error? Is it safe to end the task in Windows Task Manager or will that corrupt the file?

Spotteddog

same problem here

Chris_QPW

Taking the wild guess that you are talking about updating accounts setup with One Step Update, and if it is a bandwidth problem (which hasn't been proved), one has to realize all the players involved, which Quicken Inc doesn't have direct control over.

The flow is:
Quicken (the program) -> Quicken server -> Intuit server -> Financial institution web server.

MSJD71

and also here. (same problem today. worked fine on February 8.)

William Crawford

One Step Update is hanging up on my Web Connect accounts.

SCVol81

I'm having the same issue w/OSU. It started after I updated to 37.67. I've tried validating the file and turning off the web synch, but that didn't solve the issue.

John Campbell

Same issue here. Worked fine yesterday. Have always wondered why there is no "kill switch" in Quicken when the One Step Update process hangs. You are forced to use the Task Manager to end the process. Not a very elegant solution.

SCVol81

> @SCVol81 said:
> I'm having the same issue w/OSU. It started after I updated to 37.67. I've tried validating the file and turning off the web synch, but that didn't solve the issue.

Correction: I updated to 38.29 this morning. The issue began immediately after the update.

caldivergirl

Glad to hear this issue has been escalated. Frustrating. I think pre-release testing at Quicken is deficient.