Why does Quicken Scheduled Updates not update my investment Market Value totals.

Question

I have been using Scheduled Updates for years to update Quicken.  Until recently it worked without a problem.  For the past few weeks it runs normally and reports that it updated all my accounts, but the investment total is not updated.  If I run One Step Update it works as expected and updates the investment totals.  I have checked the set up for Scheduled Updates and see no issues.  All accounts are checked to be updated.  The report on the update shows all accounts were updated successfully.

What happened few weeks ago that has broken Scheduled Updates?

I am running the latest version of Quicken for Windows, release 38.30.  I am also running the latest version of Windows 10 64bit.

Frankx · Answer

Hi again @""David Clark"

You initially stated "Until recently it worked without a problem. For the past few weeks it runs normally and reports that it updated all my accounts, but the investment total is not updated. If I run One Step Update it works as expected and updates the investment totals."  I did not indicate that I thought your "Scheduled updated are not disabled" to the contrary - I said I thought that those scheduled update were - in fact - not functioning.  I still believe that is the case, as this exact behavior has been reported by a number of other users.  And the problem is simple - users have scheduled updates that have been in place for some time, and the expect that they are still automatically updating their accounts, but in actuality, they have stopped working.  And "checking the settings" of a function that has stopped working does not mean that it is still working - it simply means that the settings haven't changed.

Above, you asked "What does "reestablish actually" mean?".  This is my suggested remedy to your problem.  It means that you should go into "One Step Update Settings" and click on the "Scheduled Updates" button at the bottom of the window. Next you deselect all of your settings on this pop-up )which will disable your One Step Update Process) and then close the window.  Next, shut down the Quicken application and reopen it.  Then you will need to go back into the same "One Step Update Settings" and setup your settings again.

As I noted above, other users have been seeing just want you reported and they have been successful in fixing their issues by taking these steps.  You can accept my suggestion, or reject it - that is clearly your choice.

Frankx

Ps56k2 · Answer

So - you really mean that the Market Value is not being updated ?After the Schedule Update - before you do the OSU - 
Have you looked at any of the Securities involved, 
and their Quicken Price History to see if the Quote/Price is being updated ?[EDIT] - also updated topic title to better reflect the actual Q&A

David Clark · Answer

@Frankx 
 Scheduled updates are not disabled.  The updates occur as scheduled.  I get a One Step Update Summary that shows all of my accounts have been updated.  New transactions show up in various accounts.  But the investment accounts have not had the market value of shares updated.

I used the tools menu to check the Scheduled Update setup.  All accounts are checked, update quotes is checked.  The updates occur on the setup schedule.  I don't see what else there may be to check or setup.

What does "reestablish actually" mean?