Citi CC-503 Errors

bsgk
Member ✭✭
I was following the known issue with Citi that is now resolved. Last month, I added a Savings account at Citi to my existing Credit Card accounts. Since then, I have not been able to add this account to Quicken to download transactions.
I am getting a CC-503 error when trying to use EWC. This happens for both Citibank and Citi Cards. Additionally, if I try Direct Connect, it either acts like I don't have a login or it says Quicken is having trouble connecting to Citi Cards.
I have also attempted to use Citi's feature of adding a Desktop App with the 10 minute timer with no success.
Currently, my Citi-based accounts have no reference to Citi and are deactiviated. I even tried to create a new copy of my file and had no success. Any suggestions are appreciated.
I am getting a CC-503 error when trying to use EWC. This happens for both Citibank and Citi Cards. Additionally, if I try Direct Connect, it either acts like I don't have a login or it says Quicken is having trouble connecting to Citi Cards.
I have also attempted to use Citi's feature of adding a Desktop App with the 10 minute timer with no success.
Currently, my Citi-based accounts have no reference to Citi and are deactiviated. I even tried to create a new copy of my file and had no success. Any suggestions are appreciated.
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bsgk said:I was following the known issue with Citi that is now resolved. Last month, I added a Savings account at Citi to my existing Credit Card accounts. Since then, I have not been able to add this account to Quicken to download transactions.
I am getting a CC-503 error when trying to use EWC. This happens for both Citibank and Citi Cards. Additionally, if I try Direct Connect, it either acts like I don't have a login or it says Quicken is having trouble connecting to Citi Cards.
I have also attempted to use Citi's feature of adding a Desktop App with the 10 minute timer with no success.
Currently, my Citi-based accounts have no reference to Citi and are deactiviated. I even tried to create a new copy of my file and had no success. Any suggestions are appreciated.
I am sorry to hear that you are experiencing these difficulties with connections and transaction downloads. Thank you for contacting the Quicken Community regarding this matter.
I have a few recommendations, but first, I want to be sure that you have already verified your login credentials - both within the Quicken entry field and with the financial institution's online services - by taking these steps:
1) Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. Note: This is a way of confirming you don't have typographical errors in this field.
2)Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.
Next, verify your credentials using the financial institution's website -- Go to your bank's website and use your credentials to log in to the bank's website.
- Confirm that you're able to log in to the bank's website with the expected username and password.
Thank you,
Quicken Jared0 -
Ok, it seems like Quicken has a limit on the # of characters in a password. Is that the problem? My Citi login works fine on the website.0
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bsgk said:Ok, it seems like Quicken has a limit on the # of characters in a password. Is that the problem? My Citi login works fine on the website.
Thanks for keeping in contact with me and discussing this problem further. I am sorry for any inconvenience you have experienced.
It is indeed true that there is a character limit within Quicken. Online banking service passwords of 16 characters or more are prohibited. You might try changing your password with the banking institution, but be sure to save a backup in Quicken before doing so by going to File > Copy or Backup File in the upper menu at the top of the screen.
I hope this is helpful. Please let us know if you have any additional questions or concerns.
Thank you,
Quicken Jared0 -
Ok, thanks.
So I changed my password to 32 characters and it worked. I was able to add my Credit Card accounts.
I then tried to setup my Savings account and received a new error. It's a pop-up window that says "Service provider change OK right away". I've seen this on a couple of other accounts.
Does Quicken have a solution?
Barrett0 -
bsgk said:Ok, thanks.
So I changed my password to 32 characters and it worked. I was able to add my Credit Card accounts.
I then tried to setup my Savings account and received a new error. It's a pop-up window that says "Service provider change OK right away". I've seen this on a couple of other accounts.
Does Quicken have a solution?
Barrett
Thanks for continuing to work on this problem with me. I am sorry that this new issue has emerged.
Fortunately, I do have some information regarding this error message. Typically, this is received when a financial institution has either disconnected their Direct Connect services, changed their Branding ID, or is simply no longer available altoghether (as in the case of a merger, for example).
If this message appears and Quicken shows signs of freezing, you can force quit the application by entering Ctrl + Alt + Del > Task Manager. Resolving the problem should involve the steps listed below:- Update the transactions for your other financial institutions by performing a One Step Update (Tools > One Step Update). This will download the latest FIDir.txt to your system, which currently has outdated financial institution information listed.
- Close and reopen Quicken.
- If you continue to see the message, follow the steps for How To Refresh Financial Institution Information in Quicken.
- When all else fails, reinstalling Quicken will reset the FIDir.txt file.
I look forward to any future correspondence you may be able to provide.
Thank you,
Quicken Jared
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Thanks for your help. I was able to add after reinstalling Quicken.
I would like to suggest that Quicken improve their password rules. Since it's mainly a passthrough scenario, I think it's problematic that Quicken would put further restrictions on passwords than the financial institutions themselves. My Citi password was 64 characters because they allow 64 characters. I always try to max out the complexity for each password, and it's concerning that Quicken limits that.1
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