After updating to 6.6.1 pw protected accounts won't update

Milou2021
Milou2021 Member ✭✭
After updating to 6.6.1 this morning, none of my accounts that require authentication will update. Additionally, I get the popup requiring me to input my online ID and pw, even though ofc these are already in keychain.

For me this is USAA, PayPal, and BoA. Anyone else?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Milou2021,

    Thank you for contacting the Community, I am sorry that you are experiencing this error. 

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • Milou2021
    Milou2021 Member ✭✭
    Hi Jasmine - Thanks so much for your reply. I've done all the steps you outlined, but it's getting hung up on "validating your answers" for several minutes and then a server communication error pops up.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Milou2021,

    Thank you for your response, I am sorry that those troubleshooting steps did not help us reach a resolution. 

    Could you please post a screenshot of the "server communication error"? The next thing that I would like to try is creating a test file and adding one or more of the accounts to see if any transactions download or if you still receive the same error. You can do this by going to File>New>Start from Scratch. 

    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • Milou2021
    Milou2021 Member ✭✭
    Hi Jasmine,

    My update is that it's working(!) without any further actions from me.

    Thank you so much for your help!
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Milou2021,

    I am glad to hear that your errors have been resolved. Thank you for the update!

    Have a great day!
    -Quicken Jasmine
This discussion has been closed.