Having trouble adding an account.

Question

The version R 39.23  build 27.1.39.23     Windows 11
 I am trying to do and an account by going to my financial institution (clicking on the +). I enter my financial institution, coastal federal credit union, and the program goes out to try and find the information, but shortly comes back and said it could not obtain it. It then asked me to manually add the account. I then cancel out of it and download the QFX file from the credit union. I try to import the file into Quicken and it looks like it was doing it but then looking at the account there was no transactions within.
 I then want to look for forum and did find a post referencing Ticket #9108108/CTP-3252 which describes the problem sort of. They have been working on for a while but there is no solution yet.
 I'm wondering if there is another way to direct connect to the financial institution and get the information? Or is there a "free" way to convert a QFX file into a usable file for Quicken desktop? Or if not, what is my next step besides manually doing it?
 Thank you
 Mike

NotACPA · Answer

Thanks for your image, but it's really easiest for all concerned, including you, if you post a .jpg, .png or other graphic style item that can be opened directly in our browsers

mjj4golf · Answer

Thank you for your feedback. I should have also put in the post that I was able to get to that same screenn at one time but had to delete everything and start over because of a computer problem. However now the problem is as described above. I am wondering whether there is a file or digital switch that says that this was initially done already? Or maybe I should go and try it on a different computer? Any ideas would be helpful.

qkn958 · Answer

Hi, I tried to duplicate your issue and this is what I got, see screenshot here:
 https://imgur.com/M4p0isW