Receiving error when updating Quicken - "...quickenPatch\w4056\base\cef.pak.tmp" is denied.

kvaccar0

Access to the path 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w4056\base\cef.pak.tmp' is denied.
I searched the drive and the folder W4056 does not exist. I have uninstalled, reinstalled run the QuickenUI tool to clear registry entries. Talked to tech support who had me uninstall run the QuickenUI tool and run mondo patch and still failed with no solution. I have run the mondo patch as an administrator and in compatibility mode but, same failure. I turned off all anti-virus and even tried in Windows safe mode but no bypassing message. This is on Windows 11 latest build and fully patched. Any ideas why this is not working.

Quicken Jared

kvaccar0 said:

Access to the path 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w4056\base\cef.pak.tmp' is denied.
I searched the drive and the folder W4056 does not exist. I have uninstalled, reinstalled run the QuickenUI tool to clear registry entries. Talked to tech support who had me uninstall run the QuickenUI tool and run mondo patch and still failed with no solution. I have run the mondo patch as an administrator and in compatibility mode but, same failure. I turned off all anti-virus and even tried in Windows safe mode but no bypassing message. This is on Windows 11 latest build and fully patched. Any ideas why this is not working.

Hello @kvaccar0, 

I am sorry to hear about this issue with the 'Access to the path...' error message. Thank you for asking about this on the Quicken Community.

When does this error message appear; for example, is this appearing in a pop-up during a One Step Update? When did you first notice this problem? Also, are you able to enter your primary Quicken data file? If so, I am hoping that you can share the version of Quicken you are using. You can usually find this by going to Help > About Quicken... in the upper menu at the top of the screen.

I look forward to hearing your response.

Thank you,

Quicken Jared 

kvaccar0

I am running quicken R38.30 Build 27.1.38.30 and it happens both when trying thru the popup for upgrading and trying to run the mondo patch

Quicken Jared

kvaccar0 said:

I am running quicken R38.30 Build 27.1.38.30 and it happens both when trying thru the popup for upgrading and trying to run the mondo patch

@kvaccar0, 

Thank you for reaching out to me again and providing that additional information for me. I am sorry that we have been unable to resolve this issue, as of yet.

Are you currently making use of any Virtual Private Networks (VPNs)? It may be necessary to disable this as well as your firewall if this problem persists. I know that you had mentioned that anti-virus software had been removed; are any other pop-up blockers still in use?

Lastly, try restarting your computer the next time you see this message by going to Start > Shut Down or Sign Out and then click Restart. 

I hope to hear from you soon.

Thanks,

Quicken Jared 

UKR

Files in path 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\...' only exist while the Quicken software update process is running and are usually deleted before this process ends.

Do you use Trend Micro antivirus?

IMHO, the most likely culprit is your Antivirus software attempting to scan the temporary installation files and interfering with the installation process. Disabling the antivirus software for the duration of the install before starting the installation process usually fixes the problem.

Also please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

kvaccar0

I have completely uninstalled Norton Antivirus from my machine and rebooted. Followed the recommendation from the article and disabled ransomware protection. I have uninstalled and run the QUIclean utility Reinstalled Quicken and receive the exact same error I reported. I checked the perms on the folder and there should not be an issue. Short of rebuilding my entire computer OS and do not know why quicken will not upgrade and continually gives the same error. Is there something in memory protection that might be blocking There is no antivirus now on the computer.

Quicken Jared

kvaccar0 said:

I have completely uninstalled Norton Antivirus from my machine and rebooted. Followed the recommendation from the article and disabled ransomware protection. I have uninstalled and run the QUIclean utility Reinstalled Quicken and receive the exact same error I reported. I checked the perms on the folder and there should not be an issue. Short of rebuilding my entire computer OS and do not know why quicken will not upgrade and continually gives the same error. Is there something in memory protection that might be blocking There is no antivirus now on the computer.

Hello @kvaccar0, 

I do apologize that this issue has continued. Thank you for taking the chance to check back in and provide the results of these troubleshooting efforts with us.

At this stage, it would be extremely helpful to submit the logs from your Quicken application. You can do this anytime by going to Help > Report a problem... in the upper menu at the top of the screen. Note that these logs will be a part of an investigative effort and will not yield a direct response.

Feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared