ONGOING 6/27/22 Citibank Citi Cards CC-502/FDP-102

We have seen an increase of CC-502/FDP-102 with Citibank and Citi Cards.

Although we currently do not have an ETA on a resolution, this has been escalated internally and we are currently working with our service provider to resolve the issue.

If you would like to be notified of further updates regarding this Open Alert, please click on the Bookmark 'ribbon' icon in the upper right-hand corner of the screen.

Thank you!

-Quicken Jared 

(Ticket #9363109/CTP-3605)

Comments

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/19/22

    This issue continues to be ongoing. Nevertheless, our teams are hard at work toward a resolution. We cannot provide an ETA for a solution at the moment, but we appreciate your patience, and we apologize for any inconvenience this issue causes.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/26/22

    For now, this issue remains ongoing. Our teams are working as fast as possible toward a resolution, although we are unable to provide an ETA regarding this. We thank you for your patience, and we are sorry for any inconvenience you have experienced.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/3/22

    This issue continues to be ongoing. Although we cannot provide any ETA for a resolution, we can assure you that our teams are working diligently on the problem. Thank you for your patience, and we apologize for the inconvenience this causes.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    RESOLVED 5/17/22

    This issue has been marked as resolved. However, this alert will remain available for those who are in need of it. 

    Thank you!

    -Quicken Jared 
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/6/22

    Although our teams are working studiously at resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/13/22

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/20/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/27/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Jasmine